General Manager

ZippyApp - Recruitment Marketing; Sioux Falls (SD); On-site; USD 65,000 - 90,000; Full time

Job summary

Sonic Drive-In in Sioux Falls, SD is seeking a General Manager to lead daily operations, train and support drive-in staff, and ensure food service excellence. You will supervise carhops and crew, manage schedules, inventory, and payroll records, and drive customer satisfaction.

Experience as a restaurant general manager is highly beneficial for success in this full-time position with strong benefits.

Qualifications

• Prior experience as a restaurant general manager is highly preferred.

Responsibilities

• Manages, trains, monitors and coachesCrew/Team members, Carhops and Skating Carhops.
• Directs and assigns drive-in restaurant employees to meet operational standards.
• Adheres to and enforces the employee handbook, policies and practices.
• Performs restaurant opening and/or closing duties.
• Prepares employee work schedules and adjusts staffing levels as needed.
• Monitors inventory and places orders within cost control procedures.
• Completes employment and payroll records.
• Keeps a customer-service focus and resolves guest requests.
• Interview and hire staff to achieve proper staffing levels.
• Prepare operational reports and develop plans to reverse unfavorable trends.
• Develop and implement a marketing plan.

Skills

Team leadership

Employee training

Customer service

Job description

As a SONIC Drive-In restaurant General Manager, you are indeed a general—leading your troops in a never-ending campaign to give America an infinitely more delicious food service experience. You will be involved in training and supporting drive-in restaurant employees, ensuring that food is delivered in a clean, safe and efficient manner and our customers have an excellent experience. General Manager is generally a full time opportunity and offer excellent benefits. Prior experience as a restaurant general manager, catering manager, operations manager, supervisor, shift lead, Restaurant assistant general manager very helpful to your success at this job.

Requirements/Responsibilities

• Manages, trains, monitors and coaches Crew/ Team members, Carhops and Skating Carhops
• Directs and assigns drive-in restaurant employees as needed to ensure all aspects of food service meet operational standards
• Adheres to and monitors employee compliance of the drive-in employee handbook, policies and practices
• Performs restaurant opening and/or closing duties
• Prepares employee work schedules; monitors and makes appropriate adjustments to restaurant staffing levels
• Monitors and maintains restaurant inventory levels. Places orders for food, paper and other supplies within cost control procedures
• Completes and maintains all drive-in restaurant employment related records and payroll records
• Reinforces a customer service mentality and ensures all employees are focused on serving the customer at all times
• Immediately and respectfully resolves guest requests. Reports guest complaints to immediate supervisor and assists in resolving such complaints
• Interview and hire restaurant crew and management team members to achieve proper staffing levels
• Prepare all necessary operational reports. Develop appropriate action plans to resolve unfavorable financial and/or sales trends
• Develop and implement a marketing plan