Assistant General Manager

Pembroke & Co., Inc.; Royersford (Montgomery County); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Relocation assistance

Bonus based on performance

Training & development

Job summary

Pembroke & Co., Inc. is seeking an Assistant General Manager to oversee daily restaurant operations, develop a high-performing team, and drive strong business results in a fast-paced setting.

You will work closely with the General Manager to ensure smooth operations while growing into a leadership role. The role offers opportunities for growth, relocation support if needed, and exposure to hands-on leadership across shifts during peak hours.

Qualifications

• Minimum high school diploma or equivalent.
• ServSafe Certification is preferred.
• Experience in a fast-paced, customer-facing environment is desirable.

Responsibilities

• Assist with recruiting, hiring, and training team members.
• Lead by example and work alongside the team during shifts.
• Provide coaching and feedback to support team development and a positive culture.
• Hold team members accountable for performance and behavior.
• Create a guest-first culture and deliver excellent service.
• Maintain brand standards, cleanliness, and food safety.
• Address guest feedback and support service improvements.
• Support sales growth through promotions and initiatives.
• Help manage labor, food costs, and cash handling.
• Track performance and assist in achieving business goals.
• Assist with scheduling, payroll, inventory, and ordering.
• Complete basic reporting and administrative tasks.
• Support and step in for the Store/Restaurant Manager as needed.

Skills

Leadership

Communication

Teamwork

Guest service

Confidentiality

Problem-solving

Education

High school diploma or equivalent

Job description

Benefits:

• Relocation assistance
• Bonus based on performance
• Training & development

Position Overview

Supporting one of the largest QSR brands, the Assistant General Manager will support daily operations, develop your team, and help drive strong business results in a high-energy operation. You’ll work closely with the General Manager to ensure smooth operations while gaining the experience needed to grow into a leadership role. This position is scheduled up to 40 hours per week. The brand's peak hours are during lunch & dinner, Thursday-Sunday. There are growth opportunities within 1-year of employment as the portfolio continues to grow. Candidates who need to relocate will be considered for this position.

Why join us?

• Opportunity to grow into a General role
• Hands-on leadership experience in a fast-paced environment
• Direct impact on team success and guest experience

Key Responsibilities

Team Leadership

• Assist with recruiting, hiring, and training team members
• Lead by example and work alongside the team during shifts
• Provide coaching and feedback to support team development and a positive team culture
• Hold team members accountable for performance and behavior

Operations & Guest Experience

• Create a guest-first culture and lead by example to deliver excellent service
• Maintain brand standards, cleanliness, and food safety
• Address guest feedback and support service improvements

Business & Financial Performance

• Support sales growth through execution of promotions and initiatives
• Help manage labor, food costs, and cash handling
• Track performance and assist in achieving business goals

Administrative & Operational Support

• Assist with scheduling, payroll, inventory, and ordering
• Complete basic reporting and administrative tasks
• Support and step in for the Store/Restaurant Manager as needed

What We’re Looking For

• Prior management or leadership experience in restaurant, retail, or customer-facing environment (QSR preferred)
• Strong communication and teamwork skills with a demonstrated understanding of confidentiality
• Ability to work in a fast-paced, hands-on role
• Basic math, problem-solving, and computer skills
• High school diploma (or equivalent)
• ServSafe Certification (preferred)