General Manager

Defined Fitness Inc; Rio Rancho (NM); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Gym membership

Staff pass

Discounted personal training

Pet insurance

Life/AD&D insurance

Long-term disability

401(k) retirement plan

Bonus plans

Job summary

Defined Fitness Inc in Albuquerque, NM is seeking a General Manager to lead a fast‑paced fitness club. You will set performance standards, empower your team, and ensure members feel at home while driving growth and high service levels.

This role offers a competitive bonus plan, opportunities for advancement, and a comprehensive benefits package including gym membership, staff passes, and retirement options.

Qualifications

• Minimum of two years’ management experience in service, health, fitness or related industry.
• Bachelor’s degree in business administration or related field preferred.
• Valid CPR/AED certification within the first 45 days of employment.

Responsibilities

• Timely and accurate completion of weekly deposits.
• Thoughtful leader and confident decision-maker to drive sales and productivity.
• Synchronize department heads to achieve club goals and benchmarks.
• Coordinate payroll for all team members in a timely manner.
• Address and resolve complaints, comments and suggestions.
• Promote positive and collaborative work relationships and a motivating environment.
• Uphold cleanliness, professional service and staffing standards.
• Inventory management throughout the club.
• Manage hiring, evaluation, and training of staff.
• Identify and implement equipment and facility improvements.

Skills

Management experience

CPR/AED certification

Strong communication skills

MS Office proficiency

Education

Bachelor's degree in business administration or related field

Tools

ABC software

GymSales

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

General Manager

General Manager Management Albuquerque, NM, US

Salary Range: $60,000.00 To $70,000.00 Annually

About the Role:

As a General Manager, you’re at the helm of a fast‑paced, dynamic environment where leadership isn’t just a title, it’s a way of life. We’re looking for high‑performing, relationship‑driven leaders who thrive in an energizing, competitive atmosphere. You’ll set the standard for success, empowering your team to push further, reach higher, and achieve more; all while creating an environment where members feel at home and motivated to be their best. This isn’t just another job—it’s a career with purpose. At Defined Fitness, hard work is rewarded with competitive bonus plans, career advancement opportunities (think District Manager and beyond!), and the chance to grow with a company that’s expanding its footprint.

Minimum Qualifications:

• Minimum of two (2) years’ management experience in service, health, fitness or related industry
• Bachelor’s degree in business administration or related field preferred
• Valid CPR/AED certification (including infant and child) within the first 45 days of employment and maintain throughout employment
• Strong verbal, written, and interpersonal communication skills
• Must hold a valid NM driver’s license (acceptable record) and means of transportation (registered and insured)
• PC literate, including Microsoft Office and various other products such as ABC and GymSales
• Learn and pass company processes including sales tour, telephone inquiry, and membership cancellation/freeze.
• Must be able to work evenings and/or weekends as needed

Performance Metrics:

Personal KPIs

• Daily Calls:25
• Daily Booked:4
• Daily Shows: 3
• Daily Closed:2
• Referrals:2:1 Ratio
• 3-pack Attachment:20%
• Daily Calls:150
• Daily Booked:15
• Daily Shows:12
• Daily Closed:10
• Referrals:2:1 Ratio
• 3-pack Attachment:20%

Operations KPIs

• MXM Cleanliness:8.6 or above
• MXM Cleanliness:8.6 or above
• Club Audit Score:80% or higher

Responsibilities:

• Timely and accurate completion of weekly deposits
• Thoughtful leader and a confident decision‑maker who drives our team to develop and be productive, while ensuring our sales are on the rise
• Synchronize department heads to achieve club goals and benchmarks
• Coordinate payroll for all team members in a timely manner
• Address and resolve all complaints, comments and suggestions
• Promote positive and collaborative work relationships and an enjoyable work environment
• Enhance and uphold company standards of cleanliness, professional service and staffing
• Inventory management throughout the club
• Complete training and identify methods to improve efficiency and effectiveness
• Manage the hiring, evaluation, discipline action and training of new and current team members
• Monitor the need for new eq uipment and other facility improvements
• Other duties as assigned

Physical Requirements:

• Must be able to stand and/or walk for up to eight (8) hours at a time
• Must be able to lift and carry approximately 50 pounds
• Must be able to perform the following tasks: walk, squat, bend, stoop, stand, listen, read, and write
• Bonus and commission incentive opportunities
• Gym Membership (full access to our gym facilities at no cost to team members)
• Staff Pass Memberships (complementary membership for family & friends)
• Discounted Personal Training Sessions
• Pet Insurance
• Life / AD&D Insurance
• Long‑term Disability
• 401(k) retirement plan (subject to eligibility requirements)