General Manager

EōS Fitness; Mesa (AZ); On-site; USD 55,000 - 80,000; Full time

Job summary

EōS Fitness is looking for a driven General Manager based in Mesa, Arizona, to lead a team towards achieving sales goals and exceptional customer service. This role requires a passion for fitness, strong sales and people skills, and the ability to adapt in a fast-paced environment. The ideal candidate should be organized and ready to work flexible hours, ensuring a positive member experience while overseeing club operations and performance.

Qualifications

• Passion for fitness and wellness.
• Strong desire to help others achieve their results.
• Ability to adapt to various situations quickly.

Responsibilities

• Develop a team that delivers exceptional customer experience.
• Ensure overall operations of the club meet business objectives.
• Lead membership sales and billing processes.

Skills

Sales Skills

People Skills

Organizational Skills

Mathematical and Analytical Skills

Customer Service Mentality

Job description

Position Description

We are seeking a highly motivated and sales driven leader to take on the role as General Manager to join our team! This is a great position for someone who loves sales and is passionate helping our members achieve their health and wellness goals. This role involves spending time working at a designated club to improve sales, overall processes and develop and lead a team of leaders to do the same. Candidates must have great people skills, willingness to learn and a strong desire to help others achieve optimal results. An ideal candidate must have a passion for fitness, demonstrate a drive for success, and a history of commitment, delivering results and motivating clients.

Departments

Operations and Sales

Position Purpose

Develop a team that delivers exceptional customer experience and hits business objectives.

Core Purpose

To create loyal, lifelong fans and exercise practitioners.

Other Responsibilities

• Employee behavior and success
• Deliver great customer service
• Club cleanliness
• Building and equipment maintenance and safety -- including training of CPR and AED
• Overall operations of club

Accountabilities

• Membership Sales (Club and Individual - including services, products, programs)
• Membership Billing
• Payroll Budget
• Employee training, coaching, success and problem resolution
• Customer Service (friendly, clean, helpful, problem resolution)
• Fitness Sales Pipeline
• Information Hub (product knowledge, programs, events etc.)
• Employee and member safety

Requirements for Success

• Fight hard to win.
• Lead by example.
• Takes ownership of results.
• Adapts well and quickly to various situations.
• Team player and be willing to jump into any task and get it done.
• Engage and communicates well with members and teammates with a customer service mentality.
• Possess strong mathematical, analytical and sales skills.
• Strong attention to detail while producing accurate and high quality work.
• Available to work weekdays, weekends, holidays, mornings, early-mornings, afternoons, evenings and late-night shifts.
• Must be extremely organized.
• Able to work independently, multi-task in a fast pace and demanding work environment.
• Comfortable with a computer/technology, ability to quickly shift focus.
• Good phone etiquette.

Other Requirements

• Must successfully pass Background Check.
• CPR certification required within 30 days of hire