Assistant General Manager (Rio Rancho, NM)

Real Estate Education Rocks; Rio Rancho (NM); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Gym Membership (full access to gym)

Staff Pass Memberships

Life / AD&D Insurance

Long-term Disability

401(k) retirement plan

Discounted Personal Training

Job summary

Defined Fitness is seeking an Assistant General Manager to lead daily club operations, drive sales, and deliver exceptional member experiences. You will oversee staff, maintenance, and memberships, ensuring a high standard of service and performance.

The role requires 2+ years of management in the fitness/service industry, a Bachelor’s degree preferred, CPR/AED certification, and strong communication skills. Weekend/evening availability and NM driver’s license are required.

Qualifications

• Minimum 2 years’ management experience in service, health, fitness or related industry
• Bachelor’s degree in business administration or related field preferred
• CPR/AED certification (including infant and child) within the first 45 days of employment and maintained
• Strong verbal, written, and interpersonal communication skills
• Must hold a valid NM driver’s license and transportation
• PC literate, including Microsoft Office and various other products such as ABC and GymSales
• Learn and pass company processes including sales tour, telephone inquiry, and membership cancellation/freeze
• Must be able to work evenings and/or weekends as needed

Responsibilities

• Collaborate with General Manager on business operations and lead facility during their absence
• Drive sales and operational goals while monitoring and reporting KPIs
• Manage revenue streams, retail products and lead membership initiatives/special events
• Oversee equipment maintenance and inventory
• Manage facility maintenance including pool, spa, and amenities
• Address behavioral incidents
• Additional responsibilities as needed

Skills

Management experience

CPR/AED

Communication skills

Driver's license

PC literacy

Education

Bachelor’s degree in business administration

Tools

ABC

GymSales

MXM

CORE

Microsoft Office

Job description

Salary Range:$50,000.00 To $60,000.00 Annually

About the Role:

The Assistant General Manager at Defined Fitness takes the lead in everything they do. You are relentless in pursuit of your goals, set the pace for success and are fueled by enthusiasm; you jump higher, reach further and push harder than anyone. The Assistant General Manager is responsible for the DETAIL and DRIVE of the club and net memberships. You sit in the driver’s seat and DRIVE a team of meticulous and dedicated individuals who consistently strive for perfection by maintaining the club with purpose and attention to DETAIL. You will DEVELOP a well-rounded culture, focusing on retaining members through team inspiration and DELIGHT in the DETAILS. You lead your team down a path of excellence and success while DELIGHTING new members, tackling goals with DRIVE, intensity and passion.

Minimum Qualifications:

• Minimum of two (2) years’ management experience in service, health, fitness or related industry
• Bachelor’s degree in business administration or related field preferred
• Valid CPR/AED certification (including infant and child) within the first 45 days of employment and maintain throughout employment
• Strong verbal, written, and interpersonal communication skills
• Must hold a valid NM driver’s license (acceptable record) and means of transportation (registered and insured)
• PC literate, including Microsoft Office and various other products such as ABC and GymSales
• Learn and pass company processes including sales tour, telephone inquiry, and membership cancellation/freeze.
• Must be able to work evenings and/or weekends as needed

Responsibilities:

• Collaboration with General Manager on business operations and lead facility during their absence
• Drive sales and operational goals while monitoring and reporting KPIs
• Manage revenue streams, retail products and lead membership initiatives/special events
• Oversee equipment maintenance and inventory
• Manage facility maintenance including pool, spa, and amenities
• Address behavioral incidents
• Additional responsibilities as needed

Staff/Faculty Management:

• Handle staffing, recruitment, training, retention strategies and conduct/implement team training programs
• Communicate and uphold company policies, including maintenance of CPR certifications, proper uniform requirements, etc., while fostering a positive team culture
• Oversee employee benefits administration

Operational Management/Systems:

• Execute daily, weekly, and monthly club audits
• Manage team cleaning schedules (11 AM, 2 PM, 4 PM, and 6 PM) and ensure completion
• Inventory management and purchasing procedures
• Handle staffing schedules, time-off requests, and payroll administration
• Oversee various software systems including ABC, MXM, and CORE
• Coordinate for marketing requests
• Management of incident reporting system and emergency procedures
• Timely reporting of monthly operations management recap

Membership Management:

• Knowledge of membership agreements/policies including corporate memberships and insurance-based memberships such as Silver Sneakers, RenewActive and PHPs,
• Oversee payment processing of memberships
• Ensure proper use of the tour program

Performance Metrics:

Personal KPIs

• Daily Calls:40
• Daily Booked:6
• Daily Shows: 4
• Daily Closed: 3
• Referrals:2:1 Ratio
• 3-pack Attachment:20%
• Daily Calls:150
• Daily Booked:15
• Daily Shows:12
• Daily Closed:10
• Referrals:2:1 Ratio
• 3-pack Attachment:20%

Operations KPIs

• MXM Cleanliness:8.6 or above
• MXM Cleanliness:8.6 or above
• Club Audit Score:80% or higher

Physical Requirements:

• Must be able to stand and/or walk for up to eight (8) hours at a time
• Must be able to lift and carry approximately 50 pounds
• Must be able to perform the following tasks: walk, squat, bend, stoop, stand, listen, read, and write
• Bonus incentive opportunities
• Gym Membership (full access to our gym facilities at no cost to team members)
• Staff Pass Memberships (complementary membership for family & friends)
• Discounted Personal Training Sessions
• Pet Insurance
• Life / AD&D Insurance
• Long-term Disability
• 401(k) retirement plan (subject to eligibility requirements)