General Manager

Pembroke & Co.; Reading (Berks County); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Relocation assistance

Performance-based bonus

Training & development

Job summary

Pembroke & Co. in Reading, PA is seeking a Restaurant Store Manager to blend hands-on leadership with daily operations to drive performance. This role entails a 5.5 day work week, Sundays required, with peak hours at lunch and dinner, and growth opportunities within 1 year as the portfolio expands.

Candidates who need to relocate will be considered. Relocation assistance and a performance-based bonus are available, along with ongoing training and development opportunities.

Qualifications

• High school diploma (or equivalent).
• Experience managing a QSR or restaurant (required).
• ServSafe Certification (preferred).
• Strong communication and leadership skills with a demonstrated understanding of confidentiality.
• Ability to work in a fast-paced, hands-on role.
• Basic math, problem-solving, and computer skills.
• Reliable transportation.

Responsibilities

• Manage the recruiting, hiring and training of team members.
• Build a positive, accountable team culture.
• Provide ongoing feedback, recognize performance and resolve team concerns.
• Create a guest-first culture and lead by example to deliver excellent service.
• Maintain brand standards, cleanliness, and food safety.
• Ensure proper staffing to keep shifts running smoothly and efficiently.
• Drive sales and execute local marketing efforts.
• Control labor, food costs, and cash handling.
• Review performance and take action to improve results.
• Manage scheduling, payroll, inventory, and ordering.
• Forecast staffing and business needs.
• Complete basic reporting and admin tasks.

Skills

Strong communication

Leadership

Problem-solving

Computer skills

Basic math

Fast-paced environment

Reliability

Education

High school diploma

ServSafe Certification

Job description

Benefits:

• Relocation assistance
• Bonus based on performance
• Training & development

Position Overview

Supporting a renowned QSR brand, the Restaurant Store Manager role blends hands‑on leadership, daily operations, and business performance – giving you the opportunity to make a direct impact every day.

This position entails a 5.5 day work week, with Sundays being required. The brand's peak hours are during lunch & dinner. There are growth opportunities within 1-year of employment as the portfolio continues to grow. Candidates who need to relocate will be considered for this position.

Key Responsibilities

Team Leadership

• Manage the recruiting, hiring and training of team members
• Build a positive, accountable team culture
• Provide ongoing feedback, recognize performance and resolve team concerns

Operations & Guest Experience

• Create a guest‑first culture and lead by example to deliver excellent service
• Maintain brand standards, cleanliness, and food safety
• Ensure proper staffing to keep shifts running smoothly and efficiently

Business & Financial Performance

• Drive sales and execute local marketing efforts
• Control labor, food costs, and cash handling
• Review performance and take action to improve results

Administrative & Operational Support

• Manage scheduling, payroll, inventory, and ordering
• Forecast staffing and business needs
• Complete basic reporting and admin tasks

What We’re Looking For

• High school diploma (or equivalent)
• Experience managing a QSR or restaurant (required)
• ServSafe Certification (preferred)
• Strong communication and leadership skills with a demonstrated understanding of confidentiality
• Ability to work in a fast‑paced, hands‑on role
• Basic math, problem‑solving, and computer skills
• Reliable transportation