General Manager

Dairy Queen; Pikeville (KY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health coverage

Flexible spending accounts

Insurance options

Discounts on food and shoes

Identity theft protection

Daily pay

Tuition reimbursement

Anniversary recognition

Employee referral program

Bereavement leave

Job summary

Dairy Queen is seeking a General Manager to lead store operations and drive growth. You will oversee all aspects of the restaurant, guarantee policy compliance, and deliver the Dairy Queen brand experience to fans. The role requires leading a team, managing finances, and maintaining high standards of service and cleanliness.

This is a salaried position with a typical 50-hour week, with hours that may fluctuate based on business demands. Prior leadership experience in food service is essential.

Qualifications

• 3+ years experience as a restaurant general manager or similar leadership role.
• Experience managing P&L, inventory, labor and scheduling.
• Food safety certification or permit where required.
• Must be 18 years or older and able to pass background and MVR checks.

Responsibilities

• Lead store operations and ensure adherence to policies and standards.
• Recruit, hire, train, coach, and retain a strong team delivering Dairy Queen standards.
• Maximize sales and profitability through strict execution of systems and processes.
• Ensure superior quality, service, cleanliness, and brand experience.

Skills

Leadership

P&L management

Operations oversight

Staff development

Communication

Education

High school diploma or GED

Valid driver’s license

ServSafe Certification or Food Handler’s Permit

Job description

Position Overview:

The Dairy Queen General Manager is the ultimate leader of their store and has last line accountability for the successful operation, growth, and profitability of their Dairy Queen location.The General Manager provides leadership and direction to ensure the restaurant operates in accordance with all established policies, procedures, standards, Company values, and applicable federal, state, and local laws.The Restaurant General Manager maximizes sales and profitability through the execution of systems and processes that result in superior quality, service, and cleanliness. The General Manager recruits, hires, trains, coaches, develops, and retains a best-in-class team of Smile Servers capable of delivering the Dairy Queen brand experience to our fans.This is a salaried position with an expected weekly commitment of 50 hours per week, which may change based on business demands.

Qualifications:

• 3+ years previous experience as a restaurant general manager or a similar role in food service leadership.
• Previous experience managing profit & loss (P&L), inventory, labor and scheduling.
• High school diploma or G.E.D. equivalent.
• Must be 18 years of age or older.
• Must possess and maintain a valid driver’s license.
• Must successfully pass a background check and motor vehicle record check.
• Possession of Food Handler’s Permit and/or ServSafe Certification (where required).
• Flexible availability based on business demands, including evenings, weekends and holidays.
• Ability to communicate effectively in English.

Our Benefits:

• health coverage (medical, dental, and vision)
• flexible spending accounts
• a variety of voluntary insurance options
• food and shoe discounts
• identity theft protection
• daily pay
• tuition reimbursement
• anniversary recognition
• an employee referral program
• bereavement leave