General Manager

Holiday Inn New York City-Wall Street; New York (NY); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Match

Life Insurance

Travel Discounts

Transit Benefits

Bonuses & Incentives

Wellness Program

Professional Development

Tech Reimbursements

Job summary

Holiday Inn Express Wall Street is seeking a General Manager to lead hotel operations in a high-volume, select-service property. You will direct daily activities, manage guest experience, and collaborate with ownership to meet financial targets in a dense Manhattan corridor.

The role requires a proven leader with hotel management experience, strong financial acumen, and the ability to mentor a diverse team while upholding IHG brand standards and operating excellence.

Qualifications

• Bachelor’s or higher in business, hospitality, or related field.
• Previous hotel management experience required.
• Strong leadership and financial acumen required.

Responsibilities

• Lead, inspire, and mentor a diverse team to foster collaboration and accountability.
• Set clear expectations and guide staff to achieve top performance.
• Oversee guest satisfaction through service standards, personalized experiences, and issue resolution.
• Develop and execute revenue strategies to maximize revenue and control expenses.
• Maintain seamless hotel operations across front desk, housekeeping, and maintenance.

Skills

Leadership

Guest Experience

Financial Acumen

Operational Excellence

Team Development

Education

Associate or Bachelor’s Degree in Business or Hospitality

Job description

Opportunity: General Manager

Holiday Inn Express Wall Street is hiring a General Manager to lead operations. This role manages a high-volume select-service property where success is measured by GOP margins and IHG brand compliance. You will direct daily activities and collaborate with ownership to meet financial targets. We need a leader who understands the Manhattan labor market and urban occupancy pressures. This position offers direct responsibility for an asset in a dense business corridor.

Opportunity: General Manager

Holiday Inn Express Wall Street is hiring a General Manager to lead operations. This role manages a high-volume select-service property where success is measured by GOP margins and IHG brand compliance. You will direct daily activities and collaborate with ownership to meet financial targets. We need a leader who understands the Manhattan labor market and urban occupancy pressures. This position offers direct responsibility for an asset in a dense business corridor.

Your Growth Path

Area General Manager - Regional Director of Operations – Vice President of Operations

Your Focus

Leadership

• Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability.
• Set clear expectations and provide the guidance necessary to achieve exceptional performance.

Guest Experience

• Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues.
• Continuously seek opportunities to enhance guest interactions and exceed expectations.

Financial Performance

• Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals.
• Monitor financial performance through regular analysis and implement corrective actions as needed.

Operational Excellence

• Maintain a seamless and efficient operation by overseeing all aspects of the hotel, including front office, housekeeping, and maintenance.
• Implement best practices to uphold quality and safety standards.

Employee Development

• Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization.

Your Background And Skills

• Associate or Bachelor’s Degree in Business, Hospitality or a related field.
• Previous hotel management experience required.

HHM Benefits And Perks

• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Quarterly Bonuses and Incentives
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Technology Reimbursements

Work Environment and Context

• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.
• Occasional travel required.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It,