General Manager

HHM Hotels; Southington (CT); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health Ins.

401k Company Match

Paid Time Off

Travel Discounts

Commuter Transit and Parking Benefits

Quarterly Bonuses and Incentives

Educational/Professional Development

Technology Reimbursements

Job summary

HHM Hotels is seeking a General Manager in Southington, CT to lead all hotel operations and drive guest satisfaction while maximizing profitability. The role emphasizes staff development, operational excellence, and strategic planning to achieve budget goals.

Responsibilities include overseeing front desk, housekeeping, and maintenance, implementing service standards, and cultivating a culture of accountability and continuous improvement.

Qualifications

• Previous hotel management experience required.
• Associate or Bachelor’s Degree in Business, Hospitality or related field.

Responsibilities

• Lead, inspire, and mentor a diverse hotel team to deliver exceptional service and performance.
• Develop and execute revenue strategies to maximize profit and manage expenses.
• Oversee front office, housekeeping, maintenance, and overall hotel operations for efficiency and quality.

Skills

Leadership

Guest experience

Financial acumen

Operational excellence

Employee development

Strategic planning

Education

Associate degree in Business/ Hospitality

Bachelor's degree in Business/ Hospitality

Job description

Opportunity: General Manager

Lead and manage hotel operations to maximize profits and achieve the highest level of guest satisfaction.

Your Growth Path

Area General Manager - Regional Director of Operations – Vice President of Operations

Your Focus

Leadership

• Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability.
• Set clear expectations and provide the guidance necessary to achieve exceptional performance.

Guest Experience

• Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues.
• Continuously seek opportunities to enhance guest interactions and exceed expectations.

Financial Performance

• Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals.
• Monitor financial performance through regular analysis and implement corrective actions as needed.

Operational Excellence

• Maintain a seamless and efficient operation by overseeing all aspects of the hotel, including front office, housekeeping, and maintenance.
• Implement best practices to uphold quality and safety standards.

Employee Development

• Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization.

Your Background and Skills

• Associate or Bachelor’s Degree in Business, Hospitality or a related field.
• Previous hotel management experience required.

HHM Benefits and Perks

• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Quarterly Bonuses and Incentives
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Technology Reimbursements

Work Environment and Context

• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.
• Occasional travel required.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Source: HHM Hotels