General Manager

HHM Hospitality; Danbury (CT); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health Ins

Paid Time Off

401k Company Match

Travel Discounts

Quarterly Bonuses and Incentives

Educational/Professional Development

Technology Reimbursements

Job summary

HHM Hotels is seeking an experienced General Manager to lead hotel operations, drive guest satisfaction, and maximize profitability. You will oversee front desk, housekeeping, and maintenance while mentoring a diverse team to deliver exceptional service.

In this role you will develop and execute revenue strategies, control expenses, and uphold safety and quality standards. Occasional travel and a strong leadership mindset are essential to succeed.

Qualifications

• Associate or Bachelor’s Degree in Business, Hospitality or related field.
• Previous hotel management experience required.
• Strong leadership and guest-service orientation.

Responsibilities

• Lead, mentor and develop a diverse hotel team to deliver exceptional guest service.
• Develop and execute revenue strategies while managing expenses to meet budgets.
• Oversee front desk, housekeeping and maintenance to ensure smooth operations.
• Monitor financial performance and implement corrective actions as needed.

Skills

Leadership

Guest Experience

Financial acumen

Operations management

Team development

Education

Associate or Bachelor’s Degree in Business, Hospitality or related field

Job description

Overview

Opportunity: General Manager

Lead and manage hotel operations to maximize profits and achieve the highest level of guest satisfaction.

Your Growth Path

Area General Manager - Regional Director of Operations – Vice President of Operations

Your Focus

Leadership

• Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability.
• Set clear expectations and provide the guidance necessary to achieve exceptional performance.

Guest Experience

• Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues.
• Continuously seek opportunities to enhance guest interactions and exceed expectations.

Financial Performance

• Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals.
• Monitor financial performance through regular analysis and implement corrective actions as needed.

Operational Excellence

• Maintain a seamless and efficient operation by overseeing all aspects of the hotel, including front office, housekeeping, and maintenance.
• Implement best practices to uphold quality and safety standards.

Employee Development

• Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization.

Your Background and Skills

• Associate or Bachelor’s Degree in Business, Hospitality or a related field.
• Previous hotel management experience required.

HHM Benefits and Perks

• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Quarterly Bonuses and Incentives
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Technology Reimbursements

Work Environment and Context

• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.
• Occasional travel required.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.