Assistant General Manager

Home2 Suites Chicago River North; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

PTO

401k Match

Life Insurance

Travel Discounts

Transit Benefits

Incentives

Wellness Program

Professional Development

Job summary

Home2 Suites Chicago River North seeks an Assistant General Manager to supervise hotel departments and ensure smooth operations in alignment with HHM standards. The role supports the GM in budgeting, forecasting, and staffing to maximize revenue while maintaining top-tier guest service.

The ideal candidate has a background in hotel operations and strong leadership capabilities, with a focus on guest satisfaction and cost control.

Qualifications

• Associate or Bachelor’s degree preferred.
• Intermediate knowledge of overall hotel operations.

Responsibilities

• Supervise and manage hotel departments to uphold brand standards and service quality.
• Assist GM with forecasts, budgets, and operations to maximize revenue and control costs.
• Oversee and coordinate accounts payable/receivable and cash handling.
• Monitor guest satisfaction and respond to feedback to improve service levels.
• Work with sales to implement strategies to boost occupancy and revenue.
• Ensure front office systems and equipment run smoothly.

Education

Associate degree

Bachelor's degree preferred

Tools

Revenue management

Job description

Opportunity: Assistant General Manager

Supervise and manage hotel departments and oversee hotel operations as directed.

Opportunity: Assistant General Manager

Supervise and manage hotel departments and oversee hotel operations as directed.

Your Growth Path

Your Growth Path General Manager – Area General Manager –Regional Director of Operations

Your Focus

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.
• Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
• Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
• Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
• Oversee the property accounting functions including but not limited to accounts payable and receivable, house bank audits, petty cash, and tax.
• Coordinate with the corporate accounting department to oversee payroll functions.
• Oversee and ensure internal audit standards are met.
• Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
• Monitor and maintain the front office systems and equipment to ensure optimum performance.
• Serve on the hotel’s safety committee.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Your Background And Skills

• Associate or Bachelor’s degree preferred.
• Intermediate knowledge of overall hotel operations.

HHM Benefits And Perks

• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Quarterly Incentives
• Employee Assistance and Wellness Program
• Educational/Professional Development

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It