General Manager

Plazahotelelpaso; New York (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Match

Life Insurance

Travel Discounts

Transit & Parking Benefits

Bonuses & Incentives

Wellness Program

Professional Development

Tech Reimbursements

Job summary

Holiday Inn Express Wall Street in New York is seeking a General Manager to lead operations of a high-volume select-service property. You will direct daily activities and collaborate with ownership to meet financial targets.

This role requires a proven leader with knowledge of the Manhattan labor market and occupancy pressures, overseeing front office, housekeeping, and maintenance, with growth opportunities within HHM Hotels.

Qualifications

• Associate or Bachelor's Degree in Business, Hospitality or a related field.
• Previous hotel management experience required.

Responsibilities

• Lead, inspire, and mentor a diverse team to drive performance.
• Set clear expectations and provide guidance to achieve exceptional results.
• Oversee guest satisfaction by implementing service standards and resolving issues.
• Develop strategies to maximize revenue and manage expenses to meet budgets.
• Maintain hotel operations including front office, housekeeping, and maintenance.

Skills

Leadership

Education

Associate or Bachelor’s Degree in Business, Hospitality or related field

Job description

Opportunity: General Manager

Holiday Inn Express Wall Street is hiring a General Manager to lead operations. This role manages a high-volume select-service property where success is measured by GOP margins and IHG brand compliance. You will direct daily activities and collaborate with ownership to meet financial targets. We need a leader who understands the Manhattan labor market and urban occupancy pressures. This position offers direct responsibility for an asset in a dense business corridor.

Your Growth Path

Area General Manager - Regional Director of Operations - Vice President of Operations

Your Focus

Leadership

• Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability.
• Set clear expectations and provide the guidance necessary to achieve exceptional performance.

Guest Experience

• Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues.
• Continuously seek opportunities to enhance guest interactions and exceed expectations.

Financial Performance

• Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals.
• Monitor financial performance through regular analysis and implement corrective actions as needed.

Operational Excellence

• Maintain a seamless and efficient operation by overseeing all aspects of the hotel, including front office, housekeeping, and maintenance.
• Implement best practices to uphold quality and safety standards.

Employee Development

• Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization.

Your Background and Skills

• Associate or Bachelor's Degree in Business, Hospitality or a related field.
• Previous hotel management experience required.

HHM Benefits and Perks

• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Quarterly Bonuses and Incentives
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Technology Reimbursements

Work Environment and Context

• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.
• Occasional travel required.

What We Believe

People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It

Source: HHM Hotels