General Manager

Delaware North at the Empire State Building; New York (NY); On-site; USD 94,000 - 127,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with up to 4% company match

Annual performance bonus

Paid vacation days and holidays

Paid parental bonding leave

Tuition and/or professional cert.reimb

Friends-and-family discounts

Job summary

Delaware North's Patina Restaurant Group seeks a dynamic General Manager to lead our new corporate dining operation in New York City. You will be highly visible on the floor, guide your team, and ensure every service feels seamless and welcoming.

You will cultivate a trusted relationship with our corporate client through professional communication, training, coaching, and a commitment to building a positive workplace culture in a fast-paced environment.

Qualifications

• Minimum of 3 years as a General Manager in a high-volume dining operation.
• Strong focus on guest satisfaction and hospitality excellence.
• Experience reviewing financial data to drive productivity and cost control.
• Familiarity with POS and reservation systems; food safety knowledge is a plus.

Responsibilities

• Manage day-to-day restaurant operations with guest satisfaction at the forefront.
• Review financial and performance data to identify improvement opportunities.
• Oversee workforce planning, training, labor costs, inventories, and P&L.
• Establish standard operating procedures for front-of-house supervision.
• Collaborate with Executive Chef on SOPs for food handling, storage, and safety.

Skills

Guest satisfaction

Team leadership

Budget monitoring

P&L accountability

Microsoft Office

POS systems

Reservation systems

Tools

Microsoft Office

POS systems

Reservation systems

Job description

The opportunity

Delaware North’s Patina Restaurant Group is seeking a dynamic and detail-oriented General Manager to lead our new corporate dining business in New York City. This position is ideal for a strong hospitality leader with a passion for excellence and a highly engaged approach to operations.

As General Manager, you’ll be a visible force on the floor—connecting with guests, guiding your team, and ensuring each service feels seamless and welcoming. You’ll also cultivate a trusted, collaborative relationship with our corporate client through consistent and professional communication. This Monday through Friday role provides a balanced schedule and a competitive benefits package. The ideal candidate thrives in fast-paced settings, is available and accessible to the team, and is committed to training, coaching, and growing a positive workplace culture.

Pay

Minimum – Anticipated Maximum Base Salary: $94,100 – $127,000 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Manage day-to-day restaurant operations with a strong focus on guest satisfaction
• Review financial and performance data to measure productivity, goal achievement, and to identify cost reduction and program improvement opportunities
• Oversee workforce planning, training, sales tracking, labor tracking, petty cash, deposits, inventories, ordering, accounts payableand receivables, and P&L accounting
• Establish standard operating procedures for supervising all front-of-house team members
• Collaborate with the Executive Chef on standard operating procedures in the front and back of the house to ensure food and menu specifications, food handling and food safety requirements, receiving, and storage procedures

More about you

• Minimum of 3 years of experience as a General Manager with similar volume, capacity, and standard of service
• Servsafe, Food Safety Handler, and Training for Intervention Procedures (TIPS) certifications preferred but not mandatory
• Experience working with and an understanding of P&L’s; able to monitor budgets and manage service and labor costs
• Experience using Microsoft Office Suite programs, point-of-sale systems, online or digital reservation systems
• No degree required

Shift details

• Days
• Evenings
• Holidays
• Weekends
• Events

Source: Hospitality Online