Restaurant Manager, Hencraft

Delaware North; Buffalo (NY); On-site; USD 56,000 - 69,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Annual performance bonus

Paid vacation days and holidays

Paid parental bonding leave

Tuition and/or certification reimburse

Job summary

Delaware North’s Patina Group is hiring a Restaurant Manager for Hencraft in Buffalo, NY. You will lead day-to-day quick service operations with a hands-on presence in front and back of house, engaging guests and driving service standards.

The ideal candidate has at least 2 years in a Restaurant Manager role, strong leadership, and budgets/cost awareness; you’ll coach teams, manage scheduling, and monitor POS accuracy while maintaining high safety and sanitation standards.

Qualifications

• Minimum of 2 years as Restaurant Manager or similar role.
• Experience managing budgets, cost control, inventory, and P&L understanding.
• Strong leadership and interpersonal skills to motivate teams.
• Knowledge of food & beverage service standards and safety procedures.

Responsibilities

• Oversee daily quick service restaurant operations with front- and back-of-house coordination.
• Train, motivate, and develop team members to maintain high performance.
• Maintain guest relations and address concerns professionally.
• Assist with ordering, inventory, scheduling, and operational reporting.
• Monitor POS system for errors, price variations, and accuracy.
• Enforce health, safety, and sanitation standards.

Skills

Leadership

Guest service

Team motivation

Tools

Word

Outlook

Excel

Point of sale systems

Job description

The opportunity

Delaware North’s Patina Group is hiring a Restaurant Manager to join our team at Hencraft in Buffalo, New York, our newest quick service concept. In this high-energy, fast-paced environment, you will lead day‑to‑day operations with a strong, hands‑on presence in both the front and back of house. This role is highly guest‑facing, requiring an engaging leader who is visible on the floor, actively interacting with guests, driving service standards, and ensuring a welcoming, efficient experience from order to delivery.

You will play a key role in leading peak service periods, supporting team members on the line and at the counter as needed, and maintaining speed, accuracy, and quality in every interaction. The ideal candidate thrives in a quick‑service or fast‑casual setting, leads by example, and is comfortable jumping in wherever needed—from coaching team members and expediting orders to resolving guest concerns in real time. We are seeking a motivated hospitality professional who is passionate about delivering exceptional customer service, building and developing high‑performing teams, and creating a positive, energetic environment that keeps both guests and employees coming back.

If you are a hands‑on leader who enjoys being in the action, engaging directly with guests, and driving results in a fast-moving setting, we encourage you to apply.

Pay

Minimum – Anticipated Maximum Base Salary: $62,354 - $62,354 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role‑based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What We Offer

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Oversee daily quick service restaurant operations, ensuring efficient, fast-paced service and seamless coordination across all front- and back-of-house functions
• Train, motivate, and develop team members to maintain high performance and professionalism
• Maintain positive guest relations and high standards of service, addressing concerns and complaints in a timely and professional manner
• Assist with administrative tasks, including ordering, inventory, scheduling, and operational reporting
• Continuously monitor the point of sale system, checking for errors, price variations, and accuracy
• Monitor and enforce health, safety, and sanitation standards in compliance with regulations

More About You

• Minimum of 2 years of experience as a Restaurant Manager, Assistant Manager, or similar role, preferably in a high-volume establishment with experience managing budgets, cost control, inventory, and an understanding of P&L’s
• Strong leadership and interpersonal skills, with the ability to foster teamwork and motivate team members
• Knowledge of food and beverage service standards, health regulations, and safety procedures
• Financial acumen and proficient computer skills, including Word, Outlook, Excel, and point of sale systems
• Ability to obtain ServSafe, Food Safety Handler, and Training for Intervention Procedures certifications
• Capacity to work a flexible schedule to accommodate business levels

Who We Are

Patina Group is a leader in the premium segment of the restaurant and catering industry, operating restaurants and managing catering and food service operations at high‑profile venues including, Lincoln Center, Walt Disney World®, Disneyland®, the Empire State Building, Grand Central Station, and The Metropolitan Opera. Patina Group was recently named one of America's Top 25 restaurant groups by Nation's Restaurant News.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part‑time or full‑time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.