General Manager

ARK; Kissimmee (FL); On-site; USD 70,000 - 80,000; Full time

Job summary

ARK seeks a General Manager to oversee all hotel operations in Kissimmee, aligning with our vision and core values while driving guest satisfaction, financial performance, and staff development.

You will hire and train hotel staff, ensure health and safety standards, manage room bookings and events, and supervise payroll, budgeting, and reporting to meet financial goals.

This role requires a hands-on leader who is available around the clock to support the team and uphold service excellence.

Qualifications

• Requires proven leadership in hospitality management.
• Experience in hotel operations and staff development.
• Strong analytical and communication skills.
• Ability to manage budgets and ensure guest satisfaction.

Responsibilities

• Recruit, train, and mentor hotel staff, fostering a culture of growth and teamwork.
• Ensure compliance with health, safety, and licensing standards.
• Be present on property during shift changes to communicate priorities and support the team.
• Oversee daily operations, including room bookings, event planning, and maintenance.
• Perform administrative duties, such as payroll, bank deposits, and completing operational checklists.
• Conduct daily check-ins with department teams and lead training meetings to uphold service standards.
• Oversee budgets, maximize revenue, and manage financial records to achieve financial goals.

Skills

Leadership

Staff development

Hiring & training

Guest satisfaction focus

24/7 availability

Education

High school diploma or GED

Hospitality degree preferred

Tools

Microsoft Office

Excel

Word

Outlook

PowerPoint

Job description

The General Manager (GM) is primarily responsible for overseeing all aspects of the hotel in accordance with our vision and mission statement and core values. The General Manager's responsibilities include the maximization of financial performance, guest satisfaction, and staff development within established quality standards. The General Manager is also responsible for the hiring and training of all hotel staff. As a leader, we're looking for a self-starter and understand the position requires 24-hour availability.

Compensation

$70,000 - $80,000 yearly

Qualifications

• Employee must occasionally lift and/or move up to 25 pounds
• Proficient in Microsoft Office; Excel, Word, Outlook, PowerPoint
• High school diploma or GED required; advanced education in hospitality preferred.
• 1 -3 years of previous experience as a hotel manager, assistant manager, or department manager preferred.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to read, write, analyze, and interpret business correspondence, general business periodicals, professional journals, technical procedures, or governmental regulations

Responsibilities

• Recruit, train, and mentor hotel staff, fostering a culture of growth and teamwork.
• Ensure compliance with health, safety, and licensing standards.
• Be present on property during shift changes to communicate priorities and support the team.
• Oversee daily operations, including room bookings, event planning, and maintenance.
• Perform administrative duties, such as payroll, bank deposits, and completing operational checklists.
• Conduct daily check-ins with department teams and lead training meetings to uphold service standards.
• Oversee budgets, maximize revenue, and manage financial records to achieve financial goals.