Hotel General Manager

ARK; Gilroy (CA); On-site; USD 104,000 - 127,000; Full time

Job summary

ARK in Gilroy, CA is seeking a General Manager to oversee all hotel operations and uphold our vision and values. The GM will drive guest satisfaction, financial performance, and staff development while maintaining quality standards.

The role requires 24-hour availability, strong leadership, and experience in hotel management; you will oversee recruitment, onboarding, and ongoing staff development to ensure exceptional service and solid results.

Qualifications

• Requires leadership and guest-service mindset.
• Experience in hotel management or similar leadership role preferred.
• Ability to recruit, train and develop hotel staff.

Responsibilities

• Oversee daily hotel operations including bookings, events, and maintenance.
• Resolve guest issues and inquiries to ensure outstanding service.
• Lead training and enforce checklists and safety protocols.
• Manage budgets, revenue, and financial records to meet goals.
• Perform payroll, deposits, and other administrative tasks.

Skills

Leadership

Interpersonal skills

Team management

Education

High school diploma or GED

Tools

Microsoft Office

Excel

Word

Outlook

PowerPoint

Job description

The General Manager (GM) is primarily responsible for overseeing all aspects of the hotel in accordance with our vision and mission statement and core values. The General Manager’s responsibilities include the maximization of financial performance, guest satisfaction, and staff development within established quality standards. The General Manager is also responsible for the hiring and training of all hotel staff. As a leader, we’re looking for a self-starter and understand that the position requires 24-hour availability.

Compensation

$115,000

Qualifications

• Proficient in Microsoft Office; Excel, Word, Outlook, PowerPoint
• High school diploma or general education degree (GED); OR one to three years related experience and/or training; OR equivalent combination of education and experience
• 1 -3 years of previous experience as a hotel manager, assistant manager, or department manager preferred.
• Physical ability to lift and move up to 25 pounds occasionally.
• Strong leadership and interpersonal skills with a proven ability to manage teams effectively.

Responsibilities

• Oversee daily operations, including room bookings, event planning, and maintenance.
• Handle guest complaints and queries, promoting exceptional customer service.
• Lead staff training meetings and ensure operational checklists and safety protocols are followed.
• Oversee budgets, maximize revenue, and manage financial records to achieve financial goals.
• Perform administrative duties, such as payroll, bank deposits, and completing operational checklists.