Hotel General Manager

ARK; Ocala (FL); On-site; USD 63,000 - 77,000; Full time

Job summary

ARK in Ocala, FL seeks a General Manager to lead our busy hotel and drive top-quality service. The role requires 5+ years of hospitality experience, preferably in a hotel management position, and involves hiring, training, and performance coaching for staff.

The GM will design budgets, lead revenue initiatives, oversee guest relations, and shape strategies to ensure repeat business and strong profitability. This is a hands-on leadership position with a focus on customer excellence.

Qualifications

• Excellent communication, organizational, and problem-solving abilities.
• High school diploma or GED; hospitality degree preferred.
• Experience as a manager in hospitality with customer focus.

Responsibilities

• Design a budget that maintains service quality while controlling expenses and maximizing profit margins.
• Provide vision, leadership, and strategy to inspire staff and deliver exceptional guest service.
• Lead sales and marketing efforts with targeted strategies for publicity of hotel services.
• Ensure cleanliness and upkeep of rooms, public areas, and grounds to boost reputation.
• Coordinate strategic planning and action timetables for department leaders to meet hotel goals.

Skills

Communication

Organization

Problem solving

Education

High school diploma or GED

Job description

As the next general manager of our busy hotel, you’ll have an exciting opportunity to lead our staff and provide our customers with the finest service possible. We need a leader who thrives in presenting new and creative ideas to boost revenue and build good relationships with guests to ensure repeat business. Our ideal applicant is dedicated to providing excellent service and has at least 5 years of hospitality experience, preferably in a hotel management role. As the general manager, you will be in charge of human resources management functions such as interviewing, hiring, training, task assignment, coaching/counseling, and performance management.

Compensation

$70,000

Qualifications

• Must have superb communication skills, organizational skills, and problem-solving skills
• High school diploma or equivalent GED; degree in hospitality or related field of study preferred
• Proven customer service experience as a manager; strong guest-focused mentality
• You must have 5 or more years of experience working in the hospitality field
• You must have previous experience in a manager role overseeing a team, preferably in a hospitality role

Responsibilities

• Design a budget that guarantees customer satisfaction and quality of services while keeping expenses controlled and profit margins maximized
• Provide the vision, leadership, and strategy that inspires your staff to deliver exceptional guest service that drives financial success
• Lead sales and marketing efforts by developing a targeted strategy for publicizing the hotel's services and amenities
• Enhance the hotel's reputation for quality by inspecting the cleanliness and upkeep of the rooms, public areas, and surrounding grounds
• Facilitate strategic planning, objectives, and a timetable of action for hotel department leaders that meets overall hotel goals