Front Desk Supervisor

TownePlace Suites by Marriott Charlotte Fort Mill; Fort Mill (SC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Vision Dental

Life Insurance

Disability Insurance

Discounts for Hotel Associates and F&F

Pet Insurance

Voluntary Life/AD&D

401K Match

Paid Time Off

Leadership Programs/Mentorships

Competitive Salary

Employee Assistance Program

Job summary

StepStone Hospitality is seeking a Front Desk Supervisor for the TownePlace Suites by Marriott in Fort Mill, SC. This role reports to the General Manager and focuses on delivering exceptional guest service while leading the guest services team.

You will drive operational excellence, manage reservations to optimize occupancy and ADR, and mentor staff to uphold brand standards across front desk, engineering, housekeeping, and F&B support services.

Qualifications

• Must have comprehensive knowledge of the English language to communicate with guests, associates, and vendors.
• Ability to design and prepare statistical reports and presentations as needed.
• Ability to accurately report information.
• Ability to assist with various office tasks as needed.
• Ability to scrupulously follow StepStone and hotel policies and procedures.
• Attend required meetings.

Responsibilities

• Maintain standards of quality guest service.
• Achieve budgeted revenues and expenses and maximize profitability related to the guest services department.
• Develop short- and long-term financial and operational plans for the guest service department.
• Oversee supervision of all operations up to Engineering, Housekeeping and F&B.
• Oversee all problem resolution in the absence of the GM.
• Increase guest satisfaction by delivering an exceptional product through employee development.
• Manage the reservation function to maintain high occupancy and ADR through suggestive selling by associates.
• Other duties as assigned.

Job description

Description

About the Job:

Are you passionate about the hospitality industry and eager to make a real impact? StepStone Hospitality is looking for a dynamic Front Desk Supervisor to support our TownePlace Suites by Marriott in Fort Mill, SC. This position reports directly to the General Manager. If you are a results-oriented hospitality leader with a passion to drive operational excellence, elevate guest satisfaction, and deliver strong service performance, we invite you to explore this exciting opportunity.

Who We Are:

StepStone Hospitality is a leading hotel management company, recognized for our unwavering commitment to hotel owners, brand partners, guests, and employees. Our team of experienced professionals is dedicated to delivering superior results that align with our clients’ goals. We value teamwork, creativity, and the pursuit of excellence, providing a supportive environment where you can thrive and grow with us.

Key Responsibilities:

• Maintain standards of quality guest service.
• Achieve budgeted revenues and expenses and maximize profitability related to the guest services department.
• Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel.
• Maintains proper supervision over all aspects of operations up to but not limited to Engineering, Housekeeping and F&B.
• Oversees all problem resolution matters in the absence of GM.
• Increase level of guest satisfaction by delivery of an exceptional product through employee development.
• Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.

Other duties as assigned

Requirements

• Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Ability to assist with the design and preparation of statistical reports and presentations as needed.
• Ability to accurately report information.
• Ability to assist with various office tasks as needed.
• Ability to scrupulously follow all StepStone and hotel policies and procedures.
• Attend required meetings.

What We Offer:

• Various plan options for Medical, Vision & Dental
• Basic Life Insurance (provided)
• Voluntary Short-Term and Long-Term Disability
• Hotel Associate and Friends & Family Discounts
• Options for Pet Insurance
• Voluntary Life, AD&D, Critical Illness, Hospital Indemnity, and Accident Coverage
• 401K Match
• Paid Time-Off
• Leadership Training Programs/Mentorships
• Competitive Salaries
• Employee Assistance Program

Why StepStone Hospitality?

At StepStone Hospitality, you’re not just joining a team—you’re joining a family dedicated to achieving results. With over 250 years of combined experience in our leadership team, we provide unmatched opportunities for professional growth and advancement within the company. Be part of a company that values your contributions and is committed to your success.

We are an Equal Opportunity Employer.