General Manager

Tru by Hilton NE Indianapolis Castleton; Indianapolis (IN); On-site; USD 80,000 - 120,000; Full time

Job summary

Tru by Hilton NE Indianapolis Castleton in Indianapolis seeks an energetic Hotel General Manager to lead our hospitality team and oversee all hotel operations. You will drive guest satisfaction, optimize revenue, manage budgets, and ensure brand standards while mentoring staff across front desk, housekeeping, food & beverage, and maintenance.

The role requires strategic leadership and a hands-on approach in a fast-paced environment to deliver exceptional service and maintain operational

Qualifications

• Proven experience in hotel management or hospitality leadership roles.
• Strong knowledge of PMS systems and revenue management tools.
• Excellent leadership skills with ability to manage diverse teams.
• Exceptional customer service skills with focus on guest satisfaction.

Responsibilities

• Oversee daily hotel operations across departments to ensure seamless functioning.
• Lead and supervise hospitality teams with training and performance feedback.
• Manage budgets including revenue management, cost control, and financial planning.
• Implement and monitor PMS and reservation platforms to streamline bookings.
• Uphold guest service standards and resolve issues to ensure satisfaction.
• Develop strategic plans for revenue growth through pricing and occupancy optimization.
• Maintain group sales at hotel.
• Oversee HR activities including hiring, onboarding, scheduling, and employee relations.
• Oversee night audit procedures and accurate daily financial reporting.

Skills

Leadership

Guest service

Budget management

PMS systems

Revenue management

Tools

PMS platforms

Job description

We are seeking an energetic and dynamic Hotel General Manager to lead our hospitality team and oversee all aspects of hotel operations. This pivotal role requires a passionate leader with extensive experience in hospitality management, who can drive exceptional guest experiences, optimize revenue, and ensure smooth daily operations. The ideal candidate will possess strong managerial skills, a customer-focused mindset, and the ability to motivate teams to deliver outstanding service standards. As the face of our hotel, you will foster a welcoming environment, uphold brand standards, and implement strategic initiatives to elevate the guest experience while maintaining operational excellence.

Responsibilities

• Oversee daily hotel operations, including front desk, housekeeping, food and beverage, maintenance, and guest services to ensure seamless functioning.
• Lead and supervise hospitality teams, providing guidance, training, and performance feedback to foster a motivated and efficient workforce.
• Manage hospitality operations budgets, including revenue management, cost control, and financial planning to maximize profitability.
• Implement and monitor hotel management systems such as Property Management Systems (PMS) and hospitality reservation platforms to streamline bookings and guest data management.
• Uphold hotel guest service standards by ensuring exceptional guest relations, resolving issues promptly, and maintaining high levels of customer satisfaction.
• Develop strategic plans for revenue growth through marketing initiatives, pricing strategies, and optimizing occupancy rates.
• Maintain group sales at hotel.
• Maintain compliance with health and safety regulations while managing human resources activities like hiring, onboarding, scheduling, and employee relations.
• Oversee night audit procedures to ensure accurate financial reporting and reconcile daily transactions using multi-line phone systems with professional phone etiquette.

Requirements

• Proven experience in hotel management or hospitality leadership roles with supervisory responsibilities.
• Strong knowledge of hospitality management systems such as PMS and revenue management tools.
• Excellent leadership skills with the ability to manage diverse teams effectively across multiple departments.
• Exceptional customer service skills with a focus on exceeding guest expectations.
• Experience with sales to maintain Group sales at hotel level.
• Demonstrated financial acumen in managing budgets, controlling costs, and executing financial operations within a hospitality setting.
• Experience with human resources practices including hiring, training, performance evaluations, and conflict resolution.
• Knowledge of hotel guest service standards, property management systems (PMS), night audit procedures, and multi-line phone systems.
• Strong managerial communication skills combined with the ability to lead by example in a fast-paced environment.

Source: Hospitality Online