General Manager

Courtyard Columbia Cayce; Cayce (SC); On-site; USD 70,000 - 100,000; Full time

Job summary

Courtyard Columbia Cayce is seeking a General Manager focused on maximizing revenue while ensuring guest satisfaction. This role requires strategic leadership and oversight of all operations including sales, marketing, and team development.

The ideal candidate should have a blend of professionalism and a welcoming personality, proven experience in hotel management, and a track record of achieving financial goals. This position offers a unique opportunity to lead a talented team in a dynamic environment.

Qualifications

• Exceptional verbal and written communication skills.
• Ability to maintain composure under pressure.
• Proven experience in hotel management.

Responsibilities

• Maximize revenue and minimize expenses.
• Lead and motivate the team effectively.
• Oversee property performance and staff management.

Skills

P&L Management

Customer Service

Sales & Marketing

Team Building

Critical Thinking

Job description

Job Description

We are seeking a General Manager that is capable of maximizing revenue, minimizing expenses, motivating the team and maintaining the asset. They are ultimately responsible for leading their market and exceeding guest and associate expectations. We are looking for a charismatic leader that are confident in their ability to excel.

As a Hotel General Manager, you will function as the primary strategic business leader and will oversee all aspects of the operation, including management of: general property performance, as well as sales and marketing strategy, profitability, and revenue generation, and human resources activities. This will involve leading your team in the development, and implementation of property-wide strategies with the overall goal of meeting or exceeding guest expectations, and delivering a return on investment.

Your specific duties in this role will include

• Ensuring that service programs are in place and executed.
• Providing timely real-time feedback to management, and hourly associates on service and operational standards.
• Creating, and supporting clear lines of responsibility for management team, including coverage and oversight throughout the day.
• Measuring, analyzing, and communicating property performance using a variety of financial/non-financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data.
• Conducting day-to-day Human Resource transactions to support needs of the property (e.g., compensation actions, initiation and approval of hiring requisitions, movement of subordinates through phases of performance management cycle)
• Ensuring ongoing development of managers (e.g., one on one coaching, providing stretch assignments, etc.)
• Actively recruiting and hiring qualified associates.
• Keeping the leadership team, owners, and above property stakeholders updated on property performance in the areas of financials, guest satisfaction, and associate engagement.

The ideal candidate for this position

The ideal candidate will possess exceptional skills for the following responsibilities:

• Ensuring Guest Satisfaction
• Associate Team building and Development
• Communications and Business Plan Follow-thru
• Financial and Budgetary Goal Attainment
• Hands-on Sales & Marketing Goal Attainment
• Facility Engineering Plan Development and Follow-thru
• Overseeing all hotel departments including F & B, Housekeeping, Front Desk, Engineering and Finance

Job Requirements

We are looking for a Hotel General Manager, who combines meticulous professionalism with a friendly, welcoming, and energetic personality. It is important that you are able to effectively manage P&L and financials to ensure your location’s continued profitability. You should also display excellent verbal and written communication and interpersonal skills as well as strong customer-service and marketing abilities.

Specific qualifications for the role include

• Must have meticulous professionalism with a friendly, welcoming, and energetic personality.
• The ability to maintain composure and objectivity under pressure.
• Excellent critical thinking skills.
• Previous Hotel General Manager experience is preferred.
• Previous F&B experience preferred.