General Manager

Associa; California; Presencial; USD 115.000 - 125.000; Jornada completa

Descripción de la vacante

Associa is hiring an experienced HOA General Manager for a large-scale HOA community in Woodbridge. This onsite role oversees all office, administrative, and maintenance projects, and serves as the liaison among homeowners, the Board, committees, staff, and vendors.

Daily duties include implementing board policy, managing budgets, coordinating meetings, and preparing board packages. The role emphasizes proactive communication and strategic initiatives to improve processes and reduce expenses.

Formación

• 3+ years of community association experience.
• Knowledge of the Association Board of Directors and how they interface with homeowners requests.
• Willingness to obtain CMCA, AMS, or PCAM (company paid).
• Customer service driven and team oriented.
• Proactive communication and solutions to improve processes and reduce expenses.
• Ability to interpret financials and create budgets (Balance Sheet, Income Statement, reserves).
• Effective project management and ability to manage multiple projects.

Responsabilidades

• Implement Board policy and directives within the management agreement.
• Walk and inspect the community and ensure maintenance and compliance.
• Issue violation notices and follow up for corrections.
• Coordinate with homeowners, board, vendors, and contractors.
• Respond to inquiries in person, by phone, and email.

Conocimientos

Community association experience

Customer service

Project management

Excellent communication

Educación

CMCA

AMS

PCAM

Descripción del empleo

Legum and Norman is hiring an experienced HOA General Manager for its large-scale HOA community in Woodbridge.

The General Manager is an onsite role overseeing all office, administrative, and maintenance projects to include capital improvements. The General Manager is the liaison among the homeowners, members of the Board of Directors, Committee Members, the association management staff, and maintenance vendors and contractors.

Daily responsibilities:

• Implement Board policy and directives within the scope of the management agreement. Works with the board on strategic initiatives, policy governance and association projects.
• Walk and inspect community. Ensure the community is well maintained and the Code, Compliance, Rules & Regulations are followed.
• Issues violation notices to homeowners and follow-up to ensure the correction was made.
• Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.
• Research and respond to inquires in-person, by phone, and email.
• Data enter and update information in the database; record and track documents and information.
• Create and manage budgets; review financial reports, interpret Balance Sheet, Income Statement, Operating Expenses, and reserves.
• Submit RFPs, manage the bidding and vendor selection process, develop vendor relationships, and mange capital projects.
• Prioritize maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
• Prepare board packages. Coordinate and schedule monthly and annual board meetings.
• Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
• Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board’s decision.
• Other projects as assigned.

Annual salary: $115K-$125K.

Qualifications

• 3+ years of community association experience.
• Knowledge of the Association Board of Directors, the General Manager, and how those roles interface with the requests of homeowners.
• Willingness to obtain and maintain CMCA, AMS, or PCAM, company paid.
• Customer service driven and team oriented.
• Takes ownership and initiative. Proactive communication skills and forthcoming with ideas and solutions to improve processes, create efficiencies, and reduce expenses.
• Ability to interpret financials and create budgets, to include Balance Sheet, Income Statement, Operating Expenses, Reserve Study, Delinquency Reports, Variance Analysis, etc.
• Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
• Excellent communication skills (written and spoken) with effective conflict resolution techniques.

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Company Description

With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 48 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.