General Manager

ZippyApp - Recruitment Marketing; Bellevue (NE); On-site; USD 45,000 - 60,000; Full time

Job summary

ZippyApp - Recruitment Marketing is seeking a General Manager for a SONIC Drive-In restaurant in Bellevue, Nebraska. In this full-time role, you will lead a team to ensure excellent food service and customer satisfaction.

The ideal candidate has prior experience in restaurant management, showcasing strong leadership, operational oversight, and customer service skills. Benefits are included with this opportunity.

Qualifications

• Prior experience as a restaurant general manager or similar role.
• Strong leadership and team management skills.
• Ability to handle customer complaints and feedback.

Responsibilities

• Manage and train crew and team members.
• Ensure food service meets operational standards.
• Prepare employee work schedules and monitor staffing levels.
• Resolve guest requests and complaints.

Skills

Team management

Customer service

Operational oversight

Inventory management

Job description

Overview

As a SONIC Drive-In restaurant General Manager, you lead the team to deliver a clean, safe and efficient food service experience and ensure customers have an excellent experience. This is a full-time opportunity and offers benefits.

Responsibilities

• Manages, trains, monitors and coaches Crew/Team members, Carhops and Skating Carhops
• Directs and assigns drive-in restaurant employees as needed to ensure all aspects of food service meet operational standards
• Adheres to and monitors employee compliance with the drive-in employee handbook, policies and practices
• Performs restaurant opening and/or closing duties
• Prepares employee work schedules; monitors and makes appropriate adjustments to restaurant staffing levels
• Monitors and maintains restaurant inventory levels; places orders for food, paper and other supplies within cost control procedures
• Completes and maintains all drive-in restaurant employment related records and payroll records
• Reinforces a customer service mentality and ensures all employees are focused on serving the customer at all times
• Immediately and respectfully resolves guest requests; reports guest complaints to the immediate supervisor and assists in resolving such complaints
• Interviews and hires restaurant crew and management team members to achieve proper staffing levels
• Prepares all necessary operational reports; develops appropriate action plans to resolve unfavorable financial and/or sales trends
• Develops and implements a marketing plan

Qualifications

Prior experience as a restaurant general manager, catering manager, operations manager, supervisor, shift lead, restaurant assistant general manager is helpful to your success at this job.