General Manager

ZippyApp - Recruitment Marketing; La Vista (NE); On-site; USD 50,000 - 70,000; Full time

Job summary

ZippyApp - Recruitment Marketing is seeking a General Manager for SONIC Drive-In in La Vista, Nebraska. This role requires effective management of the restaurant team to ensure a clean, safe, and efficient food service experience, focusing on excellent customer satisfaction.

The ideal candidate will have prior experience in management roles related to restaurant operations and must skillfully lead and coach team members while adhering to operational standards.

Qualifications

• Prior experience as a restaurant General Manager, Operations Manager, or similar is helpful.
• Capability to manage and train a team effectively.
• Strong emphasis on customer service and operational standards.

Responsibilities

• Lead the restaurant team to ensure excellent service.
• Manage employee schedules and inventory levels.
• Handle guest requests and monitor compliance with policies.
• Conduct interviews and hiring for proper staffing.

Skills

Team management

Customer service

Inventory management

Staff scheduling

Marketing plan development

Job description

Overview

As a SONIC Drive-In restaurant General Manager, you lead the team to deliver a clean, safe and efficient food service experience and ensure customers have an excellent experience. This is a full-time opportunity and offers benefits.

Responsibilities

• Manages, trains, monitors and coaches Crew/Team members, Carhops and Skating Carhops
• Directs and assigns drive-in restaurant employees as needed to ensure all aspects of food service meet operational standards
• Adheres to and monitors employee compliance with the drive-in employee handbook, policies and practices
• Performs restaurant opening and/or closing duties
• Prepares employee work schedules; monitors and makes appropriate adjustments to restaurant staffing levels
• Monitors and maintains restaurant inventory levels; places orders for food, paper and other supplies within cost control procedures
• Completes and maintains all drive-in restaurant employment related records and payroll records
• Reinforces a customer service mentality and ensures all employees are focused on serving the customer at all times
• Immediately and respectfully resolves guest requests; reports guest complaints to the immediate supervisor and assists in resolving such complaints
• Interviews and hires restaurant crew and management team members to achieve proper staffing levels
• Prepares all necessary operational reports; develops appropriate action plans to resolve unfavorable financial and/or sales trends
• Develops and implements a marketing plan

Qualifications

Prior experience as a restaurant general manager, catering manager, operations manager, supervisor, shift lead, restaurant assistant general manager is helpful to your success at this job.