General Manager

WHSmith; Arlington (VA); On-site; USD 105,000 - 110,000; Full time

Job summary

WHSmith is seeking a General Manager at Ronald Reagan Washington National Airport in Arlington, VA. You will lead daily operations, drive profitability, and develop a team of 2-3 Store Managers to meet brand standards and sales targets.

You will oversee store performance, recruit and coach leaders, manage inventories, and ensure exceptional customer experiences while maintaining strong relationships with property management and the District Manager.

Qualifications

• Proven ability to lead and inspire teams.
• Weekend availability.
• Strong communication skills, both verbal and written.
• Understanding of retail financial metrics and KPIs.

Responsibilities

• Oversee and manage store performance, including sales, shrink control, and expenses.
• Recruit, hire, and develop high-performing store teams with progressive improvement.
• Coach Store Managers to improve leadership and business results.
• Maintain strong relationships with property management for compliance.
• Ensure policy adherence and accountability across the team.
• Use performance appraisals and coaching to cultivate a high-performing management team.
• Maintain accurate financial documentation and records.
• Foster an exceptional customer experience with clean, well-stocked stores.
• Communicate with the District Manager on operational issues.
• Partner with Buying to optimize inventory and stock mix.
• Oversee merchandising execution per brand standards.
• Lead by example for excellence in service, sales, and engagement.
• Perform other duties to support company goals.

Skills

Leadership

Team management

Customer service

Communication

Organization

MS Office

Tools

Microsoft Office Suite

Job description

Job Title

General Manager

Location

Ronald Reagan Washington National Airport (DCA) - Arlington, VA 22202 US (Primary)

Job Type

Full-time

Category

Customer Service

Job Description

TheGeneral Manager (GM)is responsible forensuring the daily operations, financial success, andoverallperformance of assigned retail stores. Reporting to the District Manager, the GM leads and develops a team of 2-3 Store Managers, ensuring storesoperatein alignment with company standards while driving sales, profitability, and team success.

Schedule: Must have weekend availability

Pay:$105,000-110,000 annually

Job Responsibilities

• Oversee and manage store performance, including sales, shrink control, and all controllable expenses
• Recruit, hire, and develop high-performing store teams, ensuring progressive improvement in store operations
• Coach and mentor Store Managers, providing guidance to improve leadership skills and business results
• Maintain strong relationships with property management to address operational concerns and ensure store compliance
• Ensure compliance with all company policies and procedures, holding teams accountable for execution
• Utilize performance appraisals, ongoing coaching, and development plans to cultivate a high-performing management team
• Ensure financialcontrolsand accountability,maintainingaccuratefinancial documentation and records
• Foster an exceptional customer experience by ensuring stores are clean, well-stocked, and visually appealing
• Communicate effectively with the District Manager, addressing any operational or employee-related issues
• Partner with the Buying team tooptimizeinventory levels, ensuring the right stock mix to drive sales
• Oversee merchandising execution, ensuring stores adhere to brand standards and visual merchandising guidelines
• Lead by example, setting the tone for excellence in customer service, sales, and team engagement
• Perform other duties as assigned to support company goals

Job Requirements

• Proven ability to lead and inspire teams, fostering a positive and performance-driven work culture
• Self-motivated, highly organized, and able to manage multiple priorities efficiently
• Strong communicationskills, both verbal and written
• Passion for customer service and results-driven leadership
• Proficiencyin Microsoft Office Suite (Word, Excel, PowerPoint)
• Strong understanding of retail financial metrics (KPIs, sales forecasting, inventory management, shrink control, etc.)
• 3+ years of multi-unit leadership experience in a retail environment

Additional Requirements

Mobility

• Frequent standing, walking, climbing, crouching, bending, pushing, or pulling

Visual / Hearing

• Normal or corrected vision and hearing
• Can distinguish varying patterns, or materials

Language

• Understand, speak, read, and write fluent English

Physical Activity

• Use of fine motor hand functions
• Lift 0-60 lbs.

About Us

WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.

EEO/ADA/DFWP

WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law.