Asistant General Manager, Ops

WHSmith North America; Kansas City (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

WHSmith North America is seeking an Assistant General Manager of Operations to oversee back-of-house operations for an assigned group of stores, ensuring accurate inventory control, regulatory compliance, and loss prevention.

You will lead stock personnel, coordinate with airport facilities, and support the GM in achieving operational excellence. This role requires strong leadership, advanced computer skills, and the ability to train staff in a fast-paced environment.

Qualifications

• Job requirements include a high school diploma or GED; a bachelor’s degree in management or related field preferred.
• 3+ years of experience in retail inventory, warehouse, or stocking supervision.
• 1+ years in a management or leadership role.
• Strong problem-solving, multitasking, and organizational skills.
• Advanced computer proficiency, including Microsoft Office and inventory management systems.
• TAM Card (Alcohol Beverage Awareness Certification) may be required depending on location.
• Must successfully complete TSA Airport Badging Process where applicable.
• Background checks and/or drug screening may be required.

Responsibilities

• Oversee all incoming inventory, ensuring accurate record-keeping and timely product placement on the sales floor.
• Lead and manage stock personnel and Stock Lead(s), including training and scheduling.
• Conduct second-round interviews for stock personnel.
• Serve as the primary liaison for Loss Prevention to reduce shrinkage.
• Coordinate with Airport Facilities on maintenance, store builds, and emergencies.
• Act as Manager on Duty with opening/closing responsibilities.
• Gain proficiency in POS, StoreForce, ADP, Aptos, and PowerDMS systems.
• Support GM on critical business initiatives and backup as needed.
• Assist visual merchandising to maintain brand-aligned displays.
• Coach and develop stock team performance.

Job description

The Assistant General Manager of Operations (AGM Operations) oversees all back-of-house operations for an assigned group of retail stores, ensuring efficient inventory management, compliance, and loss prevention. This role is responsible for leading stock personnel, coordinating with airport facilities, and supporting the General Manager (GM) in achieving operational excellence.

Job Responsibilities:

• Oversee all incoming inventory, ensuring accurate record-keeping and timely product placement on the sales floor
• Lead and manage stock personnel and Stock Lead(s), including training, scheduling, and performance evaluations
• Conduct second-round interviews for stock personnel, ensuring the selection of qualified candidates
• Serve as the primary liaison for Loss Prevention, working to reduce shrinkage due to theft or inventory discrepancies
• Act as the point person for Airport Compliance Programs, ensuring stores adhere to all regulatory requirements
• Coordinate with Airport Facilities on maintenance, store builds, and emergency situations
• Act as Manager on Duty, performing opening and closing duties for the entire retail location
• Gain full proficiency in operational systems, including POS, StoreForce, ADP, Aptos, and PowerDMS
• Assist the General Manager with critical business initiatives, acting as a backup when needed
• Support visual merchandising efforts, ensuring store displays are well-maintained and aligned with brand standards
• Coach and manage stock team performance, providing feedback, training, and development opportunities
• Ensure compliance with company policies and safety procedures
• Perform additional responsibilities as assigned by the General Manager

Job Requirements:

• High school diploma or GED required; a bachelor’s degree in management, Human Resources, or a related field is preferred
• 3+ years of experience in retail inventory, warehouse, or stocking supervision
• 1+ years of experience in a management or leadership role
• Proven ability to lead a team with a results-driven approach
• Self-motivated and capable of working independently in a fast-paced environment
• Strong problem-solving, multitasking, and organizational skills
• Advanced computer proficiency, including Microsoft Office Suite (Word, Excel, PowerPoint) and inventory management systems
• TAM Card (Alcohol Beverage Awareness Certification) may be required, depending on location
• Must successfully complete the TSA Airport Badging Process, where applicable
• Employment may be contingent upon passing background checks and/or drug screening, based on location requirements

About Us

WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.

EEO/ADA/DFWP

WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law.