General Manager

WHSmith North America; Albuquerque (NM); On-site; USD 76,500 - 93,500; Full time

Benefits offered by this job

Free Life Insurance

Short- & Long-Term Disability Insurance

Paid Time Off

401k with company match

Employee Discount

Job summary

WHSmith North America seeks a General Manager to lead retail operations at designated stores. Ideal candidates will demonstrate multi-unit leadership experience, strong communication skills, and a passion for customer service. This full-time position ensures compliance with company standards, focuses on performance improvement, and entails management responsibilities over store teams. The role also includes attractive benefits such as life insurance and 401k matching.

Qualifications

• 3+ years experience in multi-unit leadership in retail.
• Basic knowledge of Retail Math including KPIs.
• Comfortable managing a team and highly self-motivated.

Responsibilities

• Manage sales, shrink, and all controllable expenses.
• Effectively recruit and develop store teams.
• Ensure compliance with company policies and procedures.

Skills

Customer Service

Verbal Communication

Written Communication

Time Management

Tools

Microsoft Office Suite

Job description

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Job Title

General Manager

Location

Job Type

Full-time

Category

Customer Service, Executive, Facilities, Finance, Human Resources, Information Technology, Legal, Loss Prevention, Marketing, Operations

Education

Job Description

Join our Field Team and help shape the future of retail—where innovation, customer connections, and career growth come together in an exciting environment!

As the General Manager, you will ensure that the stores are operating in compliance with the company standards daily. The General Manager reports to the District Manager and is responsible for overseeing a designated store and managing 2-3 Store Managers.

Schedule:Mandatory weekend availability

Pay: $85,000

Job Type: Full-time

• Free Life Insurance
• Short- & Long-Term Disability Insurance
• Paid Time Off
• 401k with company match
• Employee Discount
• Pay Starting at $85,000

Job Responsibilities

• Manage sales, shrink and all controllable expenses.
• Effectively & proactively recruit and develop store teams.
• Manage team to ensure progressive improvement of store performance.
• Partners with property management and maintain continuous communication.
• Comply with all company Policy and Procedures and holds teams accountable for the same.
• Utilizes performance appraisals and continuous coaching effectively to develop management.
• Ensures that the management and sales staff is trained and developed to meet company expectations.
• Maintains well documented financial controls and accountability.
• Ensures that a clean, fresh, and orderly store environment is maintained.
• Effectively communicate with District Manager regarding any employee issues.
• Collaborate with Buying team to ensure inventory and stock levels are in line to maximize business.
• Oversee the effective merchandising of inventory.
• Other duties may be assigned.

Job Requirements

• 3 years + experience in multi-unit leadership in a retail environment.
• Understands and can speak to Retail Math including all KPI’s
• Basic knowledge of Microsoft Office Suite
• Passion for phenomenal customer service and is results/goal oriented
• Strong verbal and written communication skills.
• Comfortable managing a team and highly self-motivated.
• Organized, detail oriented, and strong time management skills.

Additional Requirements

Mobility

• Frequent standing, walking, climbing, crouching, bending, pushing, or pulling

Visual / Hearing

• Normal or corrected vision and hearing
• Can distinguish varying patterns, or materials

Language

• Understand, speak, read, and write fluent English

Physical Activity

• Use of fine motor hand functions
• Lift 0-60 lbs.

About Us

WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.

EEO/ADA/DFWP

WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law.