General Manager

WHSmith North America; Orlando (FL); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Free Life Insurance

Short- & Long-Term Disability Insurance

Paid Time Off

401k with company match

Employee Discount

Job summary

WHSmith North America is seeking a General Manager (GM) in Orlando, Florida, to oversee daily operations and drive financial success in assigned retail stores. The GM will lead and develop a team of Store Managers, ensuring alignment with company standards while focusing on sales, profitability, and team success. Candidates should have over 3 years of multi-unit leadership experience in retail and strong organizational skills. Competitive pay of up to $90,000 annually with benefits such as life insurance and a 401k match is provided.

Qualifications

• 3+ years of experience in multi-unit leadership in a retail environment.
• Understand and communicate retail KPIs.
• Passionate about exceptional customer service and goal-oriented.

Responsibilities

• Manage sales, shrink, and controllable expenses.
• Recruit and develop store teams effectively.
• Maintain strong communication with District Manager.

Skills

Multi-unit leadership

Retail Math

Customer service

Communication skills

Team management

Organizational skills

Tools

Microsoft Office Suite

Job description

The General Manager (GM) is responsible for ensuring the daily operations, financial success, and overall performance of assigned retail stores. Reporting to the District Manager, the GM leads and develops a team of 2-3 Store Managers, ensuring stores operate in alignment with company standards while driving sales, profitability, and team success.

About Us

WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.

Schedule: Mandatory weekend availability

Pay: Up to $90,000 annually

• Free Life Insurance
• Short- & Long-Term Disability Insurance
• Paid Time Off
• 401k with company match
• Employee Discount

Job Responsibilities

• Manage sales, shrink and all controllable expenses.
• Effectively & proactively recruit and develop store teams.
• Manage team to ensure progressive improvement of store performance.
• Partners with property management and maintain continuous communication.
• Comply with all company Policy and Procedures and holds teams accountable for the same.
• Utilizes performance appraisals and continuous coaching effectively to develop management.
• Ensures that the management and sales staff is trained and developed to meet company expectations.
• Maintains well documented financial controls and accountability.
• Ensures that a clean, fresh, and orderly store environment is maintained.
• Effectively communicate with District Manager regarding any employee issues.
• Collaborate with Buying team to ensure inventory and stock levels are in line to maximize business.
• Oversee the effective merchandising of inventory.
• Other duties may be assigned.

Job Requirements

• 3 years + experience in multi-unit leadership in a retail environment.
• Understands and can speak to Retail Math including all KPI’s
• Basic knowledge of Microsoft Office Suite
• Passion for phenomenal customer service and is results/goal oriented
• Strong verbal and written communication skills.
• Comfortable managing a team and highly self-motivated.li>
• Organized, detail oriented, and strong time management skills.

EEO/ADA/DFWP

WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law.