General Manager

WHSmith; Cleveland (OH); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Free Life Insurance

Disability Insurance

Paid Time Off

401k with company match

Employee Discount

Job summary

WHSmith is seeking a General Manager for their operations at Cleveland Hopkins Intl Airport. The GM is responsible for the overall performance and financial success of the retail stores, leading a team of Store Managers to drive sales and profitability.

With a focus on customer service and operational excellence, this role requires strong team management skills and the ability to analyze retail metrics. The position offers a full-time schedule with mandatory weekend availability and a

Qualifications

• 3+ years of experience in multi-unit leadership in a retail environment.
• Fluent in English: understanding, speaking, reading, and writing.
• Ability to motivate and manage a team effectively.

Responsibilities

• Manage sales, shrink, and controllable expenses.
• Recruit and develop store teams proactively.
• Ensure continuous improvement of store performance.
• Maintain communication with property management.
• Comply with company policies and hold teams accountable.
• Train and develop management and sales staff.

Skills

Multi-unit leadership experience

Retail Math understanding

Customer service orientation

Strong communication skills

Time management

Team management

Detail-oriented

Tools

Microsoft Office Suite

Job description

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Job Title

General Manager

Location

Cleveland Hopkins Intl Airport (CLE) - Cleveland, OH 44135 US (Primary)

Job Type

Full-time

Category

Operations

Education

Job Description

TheGeneral Manager (GM)is responsible forensuring the daily operations, financial success, andoverallperformance of assigned retail stores. Reporting to the District Manager, the GM leads and develops a team of 2-3 Store Managers, ensuring storesoperatein alignment with company standards while driving sales, profitability, and team success.

Location:Cleveland Hopkins Intl Airport (CLE) - Cleveland, OH 44135

Schedule:Mandatory weekend availability

Pay: $65,000 annually

Job Type: Full-time

• Free Life Insurance
• Short- & Long-Term Disability Insurance
• Paid Time Off
• 401k with company match
• Employee Discount

Job Responsibilities

• Manage sales, shrink and all controllable expenses.
• Effectively & proactively recruit and develop store teams.
• Manage team to ensure progressive improvement of store performance.
• Partners with property management and maintain continuous communication.
• Comply with all company Policy and Procedures and holds teams accountable for the same.
• Utilizes performance appraisals and continuous coaching effectively to develop management.
• Ensures that the management and sales staff is trained and developed to meet company expectations.
• Maintains well documented financial controls and accountability.
• Ensures that a clean, fresh, and orderly store environment is maintained.
• Effectively communicate with District Manager regarding any employee issues.
• Collaborate with Buying team to ensure inventory and stock levels are in line to maximize business.
• Oversee the effective merchandising of inventory.
• Other duties may be assigned.

Job Requirements

• 3 years + experience in multi-unit leadership in a retail environment.
• Understands and can speak to Retail Math including all KPI’s
• Basic knowledge of Microsoft Office Suite
• Passion for phenomenal customer service and is results/goal oriented
• Strong verbal and written communication skills.
• Comfortable managing a team and highly self-motivated.
• Organized, detail oriented, and strong time management skills.

Additional Requirements

Mobility

• Frequent standing, walking, climbing, crouching, bending, pushing, or pulling

Visual / Hearing

• Normal or corrected vision and hearing
• Can distinguish varying patterns, or materials

Language

• Understand, speak, read, and write fluent English

Physical Activity

• Use of fine motor hand functions
• Lift 0-60 lbs.

About Us

WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.

EEO/ADA/DFWP

WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law.