Assistant General Manager

WHSmith North America; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

WHSmith North America is seeking an Assistant General Manager of Sales to oversee front-of-house operations and drive sales across an assigned group of retail stores. The role balances staffing, merchandising, and sales strategy while supporting the General Manager in achieving KPIs.

The AGM Sales will manage scheduling, coaching, and visual standards, coordinating with corporate teams to ensure brand consistency and operational efficiency.

Qualifications

• High school diploma or GED; Bachelor’s degree preferred.
• 3+ years in a multi-unit, high-volume retail environment (travel retail a plus).
• 1+ year in a management or leadership role.
• Proven ability to drive sales performance and lead a results-oriented team.
• Self-motivated and able to work independently in a fast-paced setting.
• Strong problem-solving, multitasking, and organizational skills.
• Advanced proficiency in Microsoft Office Suite and retail software systems.
• TAM Card may be required depending on location; background checks and/or drug screening may be required.

Responsibilities

• Manage staff scheduling to ensure adequate sales floor coverage and efficiency.
• Oversee visual merchandising standards with Visual Coordinator and Corporate Visual Team for brand consistency.
• Coordinate floor moves and product placement with Corporate Visual, AGM of Operations, and local teams.
• Act as Manager on Duty, handling opening and closing for the location.
• Gain full proficiency in POS, StoreForce, ADP, Aptos, and PowerDMS.
• Provide sales leadership and coaching to motivate staff toward goals.
• Assist AGM of Operations with stock management, facilities coordination, and inventory control.
• Ensure customer service excellence and address escalated concerns.
• Maintain compliance with company policies, safety procedures, and loss prevention strategies.
• Perform additional responsibilities as assigned by the GM.

Skills

Staff scheduling

Sales leadership

Team leadership

Multitasking

Organizational skills

Problem-solving

Independent work

Education

Bachelor's degree in Management, Retail, Merchandising, or related field

High school diploma or GED

Tools

POS systems

StoreForce

ADP

Aptos

PowerDMS

Microsoft Office Suite

Job description

The Assistant General Manager of Sales (AGM Sales) is responsible for overseeing all front-of-house operations and sales performance for an assigned group of retail stores. This role ensures optimal staffing, visual merchandising execution, and overall sales strategy implementation while supporting the General Manager (GM) in achieving key performance goals.

Job Responsibilities:

• Manage staff scheduling to ensure adequate sales floor coverage and operational efficiency
• Oversee visual merchandising standards, working closely with the Visual Coordinator and Corporate Visual Team to maintain brand consistency
• Coordinate floor moves and product placement in collaboration with Corporate Visual, AGM of Operations, and local teams
• Act as Manager on Duty, performing opening and closing responsibilities for the entire retail location
• Gain full proficiency in operational systems, including POS, StoreForce, ADP, Aptos, and PowerDMS
• Provide sales leadership and coaching, ensuring staff are motivated and meeting sales goals
• Support the AGM of Operations by assisting with stock management, facilities coordination, and inventory control as needed
• Ensure customer service excellence, addressing escalated customer concerns and implementing best practices for the team
• Maintain compliance with company policies, safety procedures, and loss prevention strategies
• Perform additional responsibilities as assigned by the General Manager

Job Requirements:

• High school diploma or GED required; a Bachelor’s degree in Management, Retail, Merchandising, or a related field is preferred
• 3+ years of experience in a multi-unit, high-volume retail environment (travel retail experience is a plus)
• 1+ years of experience in a management or leadership role
• Proven ability to drive sales performance and lead a results-oriented team
• Self-motivated and capable of working independently in a fast-paced environment
• Strong problem-solving, multitasking, and organizational skills
• Advanced computer proficiency, including Microsoft Office Suite (Word, Excel, PowerPoint) and retail software systems
• TAM Card (Alcohol Beverage Awareness Certification) may be required, depending on location
• Additional security clearance may be required, based on location requirements
• Employment may be contingent upon passing background checks and/or drug screening, where applicable

About Us

WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.

EEO/ADA/DFWP

WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law.