General Manager

Jobtailor; Alpharetta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Jobtailor in Alpharetta, GA is seeking a results-driven Collision Center Manager to lead the operation, deliver exceptional customer experiences, and drive KPIs.

You will manage budgets, forecast sales, supervise staff, ensure safety and compliance, and coordinate daily production meetings to meet delivery dates, while upholding the WOW Operating Way.

Qualifications

• Post-secondary education or equivalent required.
• Proven leadership in collision repair or similar role.
• Strong communication and coaching skills.
• Ability to meet physical demands of the job.

Responsibilities

• Lead and maintain the day-to-day operation of the collision center in compliance with policies and procedures.
• Plan and implement daily operations to meet KPIs and insurance metrics.
• Forecast, target, and track monthly sales, profit, and expense objectives.
• Deliver formal annual and informal monthly performance reviews.
• Monitor and maintain accounts payable and accounts receivable.
• Ensure staff wear proper safety gear and adhere to the dress code.
• Open and close the facility daily according to established procedures.
• Lead and manage repair facility personnel.
• Review store CSI performance and follow up within 24 hours.

Skills

Leadership Experience

Collision Repair Management

Operational Management

Sales Forecasting

Budget Preparation

Performance Review Delivery

Education

Post-Secondary Education

Job description

• Provide an exceptional and successful customer experience
• Lead and maintain the day-to-day operation of the collision center in compliance with established policies and procedures
• Plan and implement daily operations to meet overall KPIs and insurance metrics
• Coach and empower team members' performance and success
• Ensure consistent execution of the WOW Operating Way plan
• Prepare and manage annual and monthly operating budgets
• Forecast, target, and track monthly sales, profit, and expense objectives
• Deliver formal annual and informal monthly performance reviews
• Monitor and maintain accounts payable and accounts receivable
• Maintain a clean and organized repair facility
• Monitor maintenance for shop equipment, including the paint booth
• Provide staff training as necessary
• Ensure staff wear proper safety gear and adhere to the dress code
• Open and close the facility daily according to established procedures
• Conduct or coordinate daily production meetings and walks to confirm throughput and delivery dates
• Manage estimates, labor mix, and store capacity
• Lead and manage repair facility personnel
• Facilitate monthly Health & Safety and staff meetings; attend monthly managers' meetings
• Attend recommended training, information sessions, and workshops
• Review store CSI performance and follow up within 24 hours

Requirements

• Post-Secondary Education or equivalent
• Proven leadership experience in a collision repair environment or similar role
• Attention to detail and a high degree of accuracy
• Ability to consistently demonstrate a successful client experience
• Communicate clearly both verbally and in writing
• Ability to motivate others utilizing effective coaching tools and management skills
• Must meet the physical demands of the job; reasonable accommodations may be made for individuals with disabilities

Core Competencies

Demonstrates strong leadership and operational management skills in a collision repair environment, focusing on customer experience, team performance, and adherence to safety and compliance standards.

Highest-signal resume keywords

• Leadership Experience
• Collision Repair Management
• KPI Planning and Implementation
• Budget Management
• Client Experience

ATS Optimization Keywords

Hard Skills

• Operational Management
• Budget Preparation
• Sales Forecasting
• Accounts Payable Management
• Accounts Receivable Management
• Performance Review Delivery
• Production Coordination
• Repair Facility Management
• Safety Compliance
• Staff Training

Soft Skills

• Effective Communication
• Coaching and Mentoring
• Attention to Detail
• Motivational Skills

Certifications & Qualifications

• Post-Secondary Education

Industry Keywords

• Collision Center Operations
• WOW Operating Way
• Health and Safety Standards
• Client Satisfaction Index (CSI)
• Repair Facility Compliance