Collision Estimator

Jobtailor

Longview (TX)

On-site

USD 42,000 - 66,000

Full time

12 days ago

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Job summary

Jobtailor in Longview, TX seeks a role focused on vehicle damage estimation and customer communications within a repair facility. You will coordinate repairs, document interactions, and guide customers through the repair process while ensuring compliance with insurance requirements and WOW operating standards.

The role emphasizes accuracy, teamwork, and achieving KPIs, with training opportunities including I-CAR and monthly safety sessions.

Qualifications

Knowledge of Repairs and OE Guidelines
High School Diploma or equivalent
Awareness of where to look for answers
Basic Computer Skills
Minimum 1 year of experience for DRP compliance
Willingness to complete I-CAR Training
Valid Driver's License

Responsibilities

Create accurate vehicle damage estimates and document needed repairs and parts replacement
Coordinate customers' repair needs and manage communication throughout the repair process
Inform and update customers and insurance companies throughout repairs
Document every customer interaction accurately and efficiently
Provide timely information and guide customers through the repair process
Ensure compliance with insurance client requirements, processes and metrics
Ensure compliance with WOW Operating Ways for customer drop-offs, repair planning, communication and delivery
Communicate customer requests and needs to appropriate team members
Greet customers positively in person and by phone
Participate in daily production walks with the Management Team as required
Support team members when required
Participate in monthly Health & Safety and staff meetings if required
Attend training, information sessions and workshops recommended by the Store Manager
Work with team members to achieve repair facility KPIs

Skills

Vehicle Damage Estimation

Customer Communication

DRP Compliance

I-CAR Training

Repairs and OE Guidelines

Education

High School Diploma

Job description

Responsibilities

Create accurate vehicle damage estimates and document needed repairs and parts replacement
Coordinate customers' repair needs and manage communication throughout the repair process
Inform and update customers and insurance companies throughout repairs
Document every customer interaction accurately and efficiently
Provide timely information and guide customers through the repair process
Ensure compliance with insurance client requirements, processes and metrics
Ensure compliance with WOW Operating Ways for customer drop-offs, repair planning, communication and delivery
Communicate customer requests and needs to appropriate team members
Greet customers positively in person and by phone
Participate in daily production walks with the Management Team as required
Support team members when required
Participate in monthly Health & Safety and staff meetings if required
Attend training, information sessions and workshops recommended by the Store Manager
Work with team members to achieve repair facility KPIs

Requirements

Knowledge of Repairs and OE Guidelines
High School Diploma or equivalent
Awareness of where to look for answers
Basic Computer Skills
Minimum 1 year of experience for DRP compliance
Must be willing to complete I-CAR Training
Valid Driver's License

Core Competencies

Demonstrates expertise in vehicle damage estimation, customer communication, and compliance with insurance requirements. Proficient in coordinating repair processes and ensuring adherence to operational standards.

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