General Manager

Jobtailor; Cincinnati (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

Jobtailor is seeking a Collision Center Manager in Cincinnati, OH to lead daily operations, drive KPIs, and deliver exceptional customer experiences. The role emphasizes budget oversight, team coaching, safety, and adherence to WOW Operating Way across the repair facility.

The ideal candidate will possess post-secondary education, proven leadership in a collision repair setting, and the ability to motivate staff while ensuring quality standards and financial performance.

Qualifications

• Post-Secondary Education or equivalent.
• Proven leadership experience in a collision repair environment or similar role.
• Attention to detail and a high degree of accuracy.
• Ability to motivate others utilizing effective coaching tools and management skills.
• Physical demands of the job must be met; accommodations may be made for disabilities.

Responsibilities

• Provide exceptional customer experience while leading and maintaining day-to-day store operations.
• Plan and implement daily Collision Center operations to meet KPIs and insurance metrics.
• Coach and empower team members' performance.
• Lead by example and align staff with WOW Operating Way plan.
• Prepare and manage annual and monthly operating budgets.
• Forecast, target, and track monthly sales, profit, and expenses.
• Deliver performance reviews and monitor accounts payable/receivable.
• Maintain a clean, safe, and compliant repair facility.

Skills

Leadership Experience

Collision Repair Management

Budget Management

Customer Experience

Coaching & Team Development

KPI Tracking

Safety Compliance

Education

Post-Secondary Education

Job description

• Provide an exceptional and successful customer experience while leading and maintaining day-to-day Store operations in compliance with established policies and procedures
• Plan and implement daily Collision Center operations to meet overall KPIs and insurance metrics
• Coach and empower each team member’s performance and success
• Promote and maintain the highest quality standards of professionalism in serving customers
• Ensure alignment among team members and lead by example
• Ensure consistent execution of the WOW (Wow Operating Way) plan
• Prepare and manage the annual and monthly operating budget
• Forecast, target, and track monthly sales, profit, and expense objectives
• Deliver formal annual and informal monthly performance reviews
• Monitor and maintain all accounts payable and accounts receivable
• Maintain a clean and organized repair facility
• Monitor maintenance for shop equipment, including the paint booth
• Provide training for staff as necessary
• Ensure staff wear proper safety gear and adhere to the dress code
• Open and close the facility daily according to established procedures
• Conduct or coordinate daily production meetings/walks to confirm throughput and delivery dates
• Manage estimates to ensure labor mix meets established standards and manage store capacity
• Lead and manage repair facility personnel
• Facilitate monthly Health & Safety and staff meetings; attend monthly managers meetings
• Attend training, information sessions, and workshops recommended by the Senior Leadership Team
• Review Store CSI performance and follow up within 24 hours

Requirements

• Post-Secondary Education or equivalent
• Proven leadership experience in a collision repair environment or similar role
• Attention to detail and a high degree of accuracy
• Ability to consistently demonstrate a successful client experience
• Communicate clearly both verbally and in writing
• Ability to motivate others utilizing effective coaching tools and management skills
• Physical demands of the job must be met to successfully perform the essential functions; reasonable accommodations may be made for individuals with disabilities

Core Competencies

Demonstrates strong leadership and management skills in a collision repair environment, ensuring exceptional customer experiences and adherence to operational standards. Proficient in budget management, performance reviews, and team coaching to achieve KPIs and maintain high-quality service.

Highest-signal resume keywords

• Leadership Experience
• Collision Repair Management
• Budget Management
• Customer Experience
• Coaching and Team Development

Hard Skills

• Budget Management
• KPI Tracking
• Performance Review
• Accounts Payable Management
• Accounts Receivable Management
• Collision Center Operations
• Production Management
• Safety Compliance
• Quality Standards Maintenance
• Estimates Management

Soft Skills

• Effective Communication
• Attention to Detail
• Motivational Skills
• Team Alignment
• Coaching Skills

Certifications & Qualifications

• Post-Secondary Education

Industry Keywords

• Collision Repair
• Customer Service Index (CSI)
• Health & Safety Standards
• WOW Operating Way
• Repair Facility Management