Collision General Manager

Jobtailor; Greensboro (NC); On-site; USD 65,000 - 95,000; Full time

Job summary

Jobtailor in Greensboro, NC is seeking an experienced Collision Center Operations Manager to lead and maintain day-to-day store operations while delivering an exceptional customer experience. You will manage budgets, KPIs, safety, and production meetings to ensure throughput and on-time delivery.

This role requires strong leadership, attention to detail, and the ability to motivate others to uphold the WOW Operating Way within a high-volume collision repair environment.

Qualifications

• Post-Secondary Education or equivalent.
• Proven leadership experience in a collision repair environment or similar role.
• Attention to detail and a high degree of accuracy.
• Ability to consistently deliver a positive client experience.
• Clear verbal and written communication, and coaching ability.
• Able to meet the physical demands of the job.

Responsibilities

• Provide an exceptional customer experience while leading daily operations.
• Plan and implement Collision Center operations to meet KPIs and metrics.
• Coach and empower team members’ performance and success.
• Maintain high professional standards in customer service.
• Manage annual and monthly operating budgets.
• Forecast, target, and track monthly sales, profit, and expenses.
• Deliver monthly and annual performance reviews.
• Monitor accounts payable and accounts receivable.
• Keep the repair facility clean and organized.
• Oversee shop equipment maintenance, including the paint booth.
• Provide staff training and enforce safety gear and dress code.
• Open and close the facility per procedures.
• Lead daily production meetings to confirm throughput and delivery dates.
• Manage estimates, labor mix, and store capacity.
• Lead repair facility personnel and teams.
• Facilitate Health & Safety and managers meetings; attend monthly meetings.
• Attend trainings and workshops recommended by leadership.
• Review CSI performance and follow up within 24 hours.

Skills

Leadership

Customer experience

Coaching

Communication

Organizational skills

Education

Post-Secondary Education or equivalent

Job description

• Provide an exceptional and successful customer experience while leading and maintaining day-to-day Store operations


• Ensure compliance with established policies and procedures


• Plan and implement daily Collision Center operations to meet overall KPIs and insurance metrics


• Coach and empower team members’ performance and success


• Promote and maintain high professional quality standards in customer service


• Ensure consistent execution of the WOW Operating Way plan


• Prepare and manage annual and monthly operating budgets


• Forecast, target, and track monthly sales, profit, and expense objectives


• Deliver annual and monthly performance reviews


• Monitor and maintain accounts payable and accounts receivable


• Maintain a clean and organized repair facility


• Monitor maintenance for shop equipment, including the paint booth


• Provide training for staff and enforce safety gear and dress code requirements


• Open and close the facility according to established procedures


• Conduct or coordinate daily production meetings and walks to confirm throughput and delivery dates


• Manage estimates, labor mix, and store capacity


• Lead and manage repair facility personnel


• Facilitate monthly Health & Safety and staff meetings and attend monthly managers meetings


• Attend training, information sessions, and workshops recommended by senior leadership


• Review Store CSI performance and follow up within 24 hours

Requirements

• Post-Secondary Education or equivalent


• Proven leadership experience in a collision repair environment or similar role


• Attention to detail and a high degree of accuracy


• Ability to consistently demonstrate a successful client experience


• Communicate clearly both verbally and in writing


• Ability to motivate others utilizing effective coaching tools and management skills


• Must meet the physical demands of the job; reasonable accommodations may be made for individuals with disabilities

Core Competencies

Demonstrates strong leadership and management skills in a collision repair environment, ensuring compliance with policies while delivering exceptional customer service and achieving operational KPIs. Proficient in budget management, performance reviews, and effective team coaching.

Highest-signal resume keywords

• Leadership Experience


• Collision Repair Management


• Customer Experience Excellence


• Budget Management


• Coaching and Team Development

Hard Skills

• Budget Management


• KPI Tracking


• Accounts Payable


• Accounts Receivable


• Collision Center Operations


• Performance Reviews


• Production Management


• Safety Compliance


• Estimates Management


• Facility Maintenance

Soft Skills

• Attention to Detail


• Effective Communication


• Motivational Coaching


• Team Empowerment


• Organizational Skills

Certifications & Qualifications

• Post-Secondary Education

Industry Keywords

• Collision Repair


• Customer Service Standards


• WOW Operating Way


• Health & Safety Compliance


• Repair Facility Management