General Liability Technical Claims Specialist

Travelers Companies, Inc.; Overland Park (KS); On-site; USD 88,000 - 145,000; Full time

Benefits offered by this job

Health Insurance

401(k) matching

Paid Time Off

Wellness Program

Job summary

Travelers in Overland Park, KS is seeking a Technical Specialist, General Liability to manage and investigate moderate complexity injury or property damage claims from start to finish. The role requires strong analytical skills, thorough coverage evaluation, and timely reserve and payment decisions within authority.

You will mentor Claim Reps, collaborate with counsel, and leverage AI-enabled tools while maintaining service quality.

Qualifications

• Bachelor’s Degree.
• 3 years of liability, bodily injury or comparable claim experience.
• 2 years of litigation claim experience.
• Active adjuster license, where required by state law.
• Experience with claims management systems, with advanced skills in Microsoft Office and enterprise technology systems and platforms.
• Excellent verbal and written communication skills with the ability to comprehend, synthesize, and clearly articulate complex information to multiple stakeholders.
• Ability to analyze complex situations, exercise sound judgement, and make effective decisions independently.
• Exceptional customer service skills and commitment to providing a positive experience for customers; ability to manage difficult conversations with empathy and professionalism.

Responsibilities

• Manage an active caseload of injury/ property damage claims and litigation from first notice of loss through resolution.
• Handle high complexity liability claims including coverage disputes and contractual indemnity issues.
• Gather and investigate information to determine coverage, liability, and damages; establish reserves.
• Provide timely and professional communication to customers, counsel, vendors, and internal stakeholders.
• Coordinate with counsel to support litigation management strategies.
• Maintain accurate records in claim management systems.
• Identify areas to improve current practices and implement solutions.
• Travel as needed for mediations, trials, or arbitrations.

Skills

Communication

Negotiation

Analytical thinking

Attention to detail

Time management

Adaptability

Insurance knowledge

Education

Bachelor’s Degree

Tools

Claims management systems

Microsoft Office

Job description

Travelers in Overland Park, KS is seeking a Technical Specialist, General Liability to manage and investigate moderate complexity injury or property damage claims from start to finish. The role requires strong analytical skills, thorough coverage evaluation, and timely reserve and payment decisions within authority.

You will mentor Claim Reps, collaborate with counsel, and leverage AI-enabled tools while maintaining service quality.