General Liability Claims Tech Specialist & Negotiation Pro

Travelers; Richardson (TX); On-site; USD 86,000 - 141,000; Full time

Job summary

Travelers is seeking a Technical Specialist in General Liability in Richardson, TX. The role manages moderate to high-complexity injury and property damage claims from notice through resolution, including coverage evaluation, liability assessment, reserves, and timely payments.

The candidate will mentor Claim Reps, work with counsel on litigation, and adapt to new technology implementations while maintaining service quality. A strong background in insurance claims and negotiation is essential.

Qualifications

• Bachelor's Degree required.
• Three years of liability, bodily injury or comparable claim experience.
• Two years of litigation claim experience.
• Active adjuster license, where required by state law.
• Experience with claims management systems and Microsoft Office.
• Excellent verbal and written communication skills.
• Ability to analyze complex situations and make sound decisions.
• Strong customer service and negotiation skills.

Responsibilities

• Independently manage an active caseload of injury/property damage claims to resolution.
• Investigate information from relevant parties to determine coverage and liability.
• Communicate timely and professionally with customers, counsel, vendors, and stakeholders.
• Coordinate resources to conduct comprehensive investigations and evaluations.
• Negotiate settlements within authority and issue payments timely and accurately.
• Assist Counsel with litigation management strategies.
• Maintain accurate claim records in management systems.
• Suggest improvements and adapt to technology rollouts.

Skills

Claims systems

Microsoft Office

Communication skills

Negotiation

Attention to detail

Education

Active adjuster license

Bachelor's Degree

Tools

Claims management systems

Enterprise technology platforms

Job description

Travelers is seeking a Technical Specialist in General Liability in Richardson, TX. The role manages moderate to high-complexity injury and property damage claims from notice through resolution, including coverage evaluation, liability assessment, reserves, and timely payments.

The candidate will mentor Claim Reps, work with counsel on litigation, and adapt to new technology implementations while maintaining service quality. A strong background in insurance claims and negotiation is essential.