General Liability Litigation Team Lead – Hybrid/Remote

The Hartford; Florida; Hybrid; USD 86,000 - 130,000; Full time

Job summary

The Hartford in the United States seeks a Team Leader Claims - General Liability to lead a team of about seven General Liability Litigation Claim Handlers. You will oversee investigations, liability determinations and settlements in line with claim policies.

The role emphasizes coaching, performance management, and staff development, with a focus on coverage analysis and risk transfer. A college degree and professional designation (CPCU/AIC/SCLA) are preferred, with hybrid or remote work options

Qualifications

• Prior high exposure general liability claims and litigation experience.
• Strong knowledge of contracts, indemnification and coverage.
• Ability to manage and develop staff, coach and motivate.
• Excellent written and verbal communication.
• Bachelor's degree preferred.

Responsibilities

• Leading approximately 7 General Liability Litigation Claim Handlers with corresponding claim inventories
• Effectively training, coaching and developing staff to enable optimal job performance and the achievement of individual and professional goals
• Managing and directing claim investigation, liability determinations, disposition and settlement, in compliance with corporate claim settlement policies and procedures
• Managing and implementing change including explaining drivers and business goals
• Evaluating and managing staff performance
• A technical resource for General Liability Litigation Claim Handlers
• Understand and effectively analyze General Liability and/or personal lines coverage forms
• Experience in leading and managing all levels of staff relative to experience, tenure and professional development
• Extensive knowledge of customer service drivers and the ability to resolve customer issues, needs and concerns independently
• Experience with human resource policies and procedures and administration of the same
• Strong communication skills, both verbal and written regardless of audience demographic
• Ability to partner with internal and external customers inclusive of Agents, Brokers, Sales and Product

Skills

Leadership

Staff management

Training & coaching

Communication skills

Team leadership

Education

Bachelor's degree

CPCU / AIC / SCLA designation or in progress

Job description

The Hartford in the United States seeks a Team Leader Claims - General Liability to lead a team of about seven General Liability Litigation Claim Handlers. You will oversee investigations, liability determinations and settlements in line with claim policies.

The role emphasizes coaching, performance management, and staff development, with a focus on coverage analysis and risk transfer. A college degree and professional designation (CPCU/AIC/SCLA) are preferred, with hybrid or remote work options