General Liability Claims Team Lead - Hybrid/Remote

The Hartford; Naperville (IL); Hybrid; USD 86,000 - 130,000; Full time

Job summary

The Hartford in Naperville, IL seeks a Team Leader Claims to oversee a team of General Liability Litigation Claim Handlers, guiding investigations, determinations and settlements in line with policy and procedures.

You will train and mentor staff, manage performance, and serve as a technical resource on GL coverage and risk transfer, while collaborating with agents, brokers, sales and product teams. This hybrid/remote role offers office proximity to Naperville with flexible arrangements.

Qualifications

• Prior high exposure general liability claims, and litigation experience strongly preferred.
• Knowledge of contracts and contractual indemnification
• In-depth understanding of coverage and risk transfer heading toward the development of a strong coverage acumen
• College degree preferred
• Prior management experience strongly preferred
• CPCU, AIC, SCLA or other professional designation, or working toward such designation preferred

Responsibilities

• Leading approximately 7 General Liability Litigation Claim Handlers with corresponding claim inventories
• Effectively training, coaching and developing staff to enable optimal job performance and the achievement of individual and professional goals
• Managing and directing claim investigation, liability determinations, disposition and settlement, in compliance with corporate claim settlement policies and procedures
• Managing and implementing change including explaining drivers and business goals
• Evaluating and managing staff performance
• A technical resource for General Liability Litigation Claim Handlers
• Understand and effectively analyze General Liability and/or personal lines coverage forms
• Experience in leading and managing all levels of staff relative to experience, tenure and professional development
• Extensive knowledge of customer service drivers and the ability to resolve customer issues, needs and concerns independently
• Experience with human resource policies and procedures and administration of the same
• Strong communication skills, both verbal and written regardless of audience demographic
• Ability to partner with internal and external customers inclusive of Agents, Brokers, Sales and Product

Skills

Liability claims handling

Management experience

Communication skills

Contract knowledge

Risk transfer knowledge

Leadership

Education

College degree preferred

Professional designation (CPCU/AIC/SCLA) preferred

Job description

The Hartford in Naperville, IL seeks a Team Leader Claims to oversee a team of General Liability Litigation Claim Handlers, guiding investigations, determinations and settlements in line with policy and procedures.

You will train and mentor staff, manage performance, and serve as a technical resource on GL coverage and risk transfer, while collaborating with agents, brokers, sales and product teams. This hybrid/remote role offers office proximity to Naperville with flexible arrangements.