General Liability Litigation Team Leader - Western

The Hartford; San Antonio (TX); Hybrid; USD 86,000 - 130,000; Full time

Benefits offered by this job

Hybrid/Remote work options

Office in San Antonio, TX

Job summary

The Hartford is seeking a Team Leader Claims to manage a tenured GL Claim Handlers team, overseeing investigations, liability determinations, and settlements in line with claim policies. The role emphasizes coaching, staff development, and maintaining strong customer service.

Hybrid or Remote work is possible; some office presence may be required at Hartford, CT or San Antonio, TX locations. College degree preferred; professional designations are a plus.

Qualifications

• Prior high exposure general liability claims and litigation experience preferred.
• Knowledge of contracts and indemnification.
• In-depth understanding of coverage and risk transfer.
• College degree preferred; management experience preferred.
• Professional designation or work toward such designation preferred.

Responsibilities

• Lead approximately 7 General Liability Litigation Claim Handlers with inventories.
• Coach and develop staff to achieve performance and career goals.
• Manage claim investigation, liability determinations, disposition and settlement.
• Implement change and explain drivers and business goals.
• Evaluate staff performance and provide guidance as a technical resource.
• Understand General Liability and personal lines coverage forms.
• Lead staff across varying tenure and experience levels.
• Address customer issues and collaborate with internal/external partners.

Skills

Staff leadership

Claim investigations

Training and development

Communication

Customer service

HR policy knowledge

Education

College degree preferred

CPCU/AIC/SCLA designation or working toward

Job description

Team Leader Claims - CH08AE

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

Reporting to the Western General Liability Litigation Director. The GL Team Leader is responsible for managing a tenured staff resolving GL coverage, risk transfer, liability and damages in compliance with corporate claim settlement policies and procedures.

Responsibilities

• Leading approximately 7 General Liability Litigation Claim Handlers with corresponding claim inventories
• Effectively training, coaching and developing staff to enable optimal job performance and the achievement of individual and professional goals
• Managing and directing claim investigation, liability determinations, disposition and settlement, in compliance with corporate claim settlement policies and procedures
• Managing and implementing change including explaining drivers and business goals
• Evaluating and managing staff performance
• A technical resource for General Liability Litigation Claim Handlers
• Understand and effectively analyze General Liability and/or personal lines coverage forms
• Experience in leading and managing all levels of staff relative to experience, tenure and professional development
• Extensive knowledge of customer service drivers and the ability to resolve customer issues, needs and concerns independently
• Experience with human resource policies and procedures and administration of the same
• Strong communication skills, both verbal and written regardless of audience demographic
• Ability to partner with internal and external customers inclusive of Agents, Brokers, Sales and Product

Qualifications

• Prior high exposure general liability claims, and litigation experience strongly preferred.
• Knowledge of contracts and contractual indemnification
• In-depth understanding of coverage and risk transfer heading toward the development of a strong coverage acumen
• College degree preferred
• Prior management experience strongly preferred
• Consistent high level of performance and achievement over career span
• CPCU, AIC, SCLA or other professional designation, or working toward such designation preferred

Additional Information

• This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Scottsdale, AZ, Lake Mary, FL, Naperville, IL and Alpharetta, GA) will have the expectation of working in an office 3 days a week (Tuesday through Thursday).Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$86,400 - $129,600

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age