Senior General Liability Claims Leader & Consultant

The Hartford; Naperville (IL); Hybrid; USD 62,000 - 127,000; Full time

Job summary

The Hartford in Naperville, IL is seeking a Senior Claim Representative or Consultant to manage General Liability claims, including premises, product, and professional exposures. You will investigate, reserve, and negotiate outcomes with internal teams and outside counsel.

This role emphasizes customer service, analytical thinking, and subrogation opportunities, with a hybrid or remote work arrangement and a requirement for licenses and professional designations.

Qualifications

• 2 to 5+ years relevant experience managing general liability claims.
• Technical expertise for high complexity claims.
• Excellent written and verbal communication.
• Proven negotiation and conflict-resolution skills.
• Licensing or certifications as required.

Responsibilities

• Plan, reserve, and settle assigned claims per policy and ethics.
• Investigate and evaluate coverage and liability in complex cases.
• Partner with legal teams and counsel.
• Maintain strong customer service and stakeholder relationships.
• Mentor teammates and contribute to loss cost strategies.

Skills

Communication skills

Negotiation

Conflict management

Time management

Team leadership

Education

JD/SCLA/CPCU designation

Tools

Software proficiency

Job description

The Hartford in Naperville, IL is seeking a Senior Claim Representative or Consultant to manage General Liability claims, including premises, product, and professional exposures. You will investigate, reserve, and negotiate outcomes with internal teams and outside counsel.

This role emphasizes customer service, analytical thinking, and subrogation opportunities, with a hybrid or remote work arrangement and a requirement for licenses and professional designations.