General Liability Claims Manager - Litigated & Fleet

Publix Super Markets, Inc.; Lakeland (FL); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Employee stock ownership plan

401(k) retirement savings plan

Group health, dental and vision plans

Paid Time Off

Paid Parental Leave

Disability insurance

Job summary

Publix Super Markets, Inc. is seeking a General Liability Litigated Claims Manager in Lakeland, FL. The role will lead a team of litigated supervisors and senior consultants to manage attorney‑represented claims, including settlements and reserves.

Responsibilities include ensuring process standards, QA criteria, and KPIs, while aligning with Publix’s corporate strategy. You will attend mediations or trials as needed and oversee expenditures on litigated and high‑value non‑litigated claims,

Qualifications

• Bachelor’s degree in any discipline or equivalent experience.
• 7 years general liability claims handling with 2 years supervisory experience.
• Ability to obtain Florida All Lines Adjuster License upon hire and reciprocal licenses.
• Proficiency in Microsoft Word, Excel, and PowerPoint.

Responsibilities

• Manage a team of litigated supervisors and oversee day‑to‑day operations and financial performance for attorney‑represented claims.
• Evaluate and approve settlements above the supervisors’ level of authority.
• Ensure timely and accurate reserving for files with probable outcomes.
• Develop, implement, and maintain standardized claims handling protocols, QA criteria, and KPIs.
• Ensure the unit aligns with corporate strategy.
• Attend mediations or trials to monitor performance of associates and outside counsel.

Skills

Bachelor’s degree

General liability claims

Supervisory experience

MS Word/Excel/PowerPoint

Education

Bachelor’s degree in any discipline

Master’s degree in business or risk management

CCLA/SCLA/CPCU/ARM designation

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Florida All Lines Adjuster License (or ability to obtain)

Job description

Publix Super Markets, Inc. is seeking a General Liability Litigated Claims Manager in Lakeland, FL. The role will lead a team of litigated supervisors and senior consultants to manage attorney‑represented claims, including settlements and reserves.

Responsibilities include ensuring process standards, QA criteria, and KPIs, while aligning with Publix’s corporate strategy. You will attend mediations or trials as needed and oversee expenditures on litigated and high‑value non‑litigated claims,