General Liability Litigated Claims Manager

Publix Super Markets, Inc.; Lakeland (FL); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Employee stock ownership plan

401(k) retirement savings plan

Group health, dental and vision plans

Paid Time Off

Paid Parental Leave

Disability insurance

Job summary

Publix Super Markets, Inc. is seeking a General Liability Litigated Claims Manager in Lakeland, FL. The role will lead a team of litigated supervisors and senior consultants to manage attorney‑represented claims, including settlements and reserves.

Responsibilities include ensuring process standards, QA criteria, and KPIs, while aligning with Publix’s corporate strategy. You will attend mediations or trials as needed and oversee expenditures on litigated and high‑value non‑litigated claims,

Qualifications

• Bachelor’s degree in any discipline or equivalent experience.
• 7 years general liability claims handling with 2 years supervisory experience.
• Ability to obtain Florida All Lines Adjuster License upon hire and reciprocal licenses.
• Proficiency in Microsoft Word, Excel, and PowerPoint.

Responsibilities

• Manage a team of litigated supervisors and oversee day‑to‑day operations and financial performance for attorney‑represented claims.
• Evaluate and approve settlements above the supervisors’ level of authority.
• Ensure timely and accurate reserving for files with probable outcomes.
• Develop, implement, and maintain standardized claims handling protocols, QA criteria, and KPIs.
• Ensure the unit aligns with corporate strategy.
• Attend mediations or trials to monitor performance of associates and outside counsel.

Skills

Bachelor’s degree

General liability claims

Supervisory experience

MS Word/Excel/PowerPoint

Education

Bachelor’s degree in any discipline

Master’s degree in business or risk management

CCLA/SCLA/CPCU/ARM designation

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Florida All Lines Adjuster License (or ability to obtain)

Job description

Description

Publix Super Markets tops the list of privately‑owned supermarkets in the U.S. We are privately‑owned, hold no long‑term debt, and continue to grow year after year. Publix and our associates excel in community involvement, volunteerism, and environmental sustainability. Our collective commitment to diversity has contributed to our success in being a great place to work and shop. It’s satisfying to work for — and be an owner in — a Fortune 100 company that is widely recognized as a leader in the supermarket industry.The General Liability Litigated Claims department is comprised of a team of General Liability Supervisors, Senior Consultants, Consultants and Litigated Claims Clerical Support who handle attorney‑represented litigated and non‑litigated claims. The General Liability Litigated Claims Manager will manage, lead, assess, and improve the general liability and fleet claim processes for litigated and higher exposure non‑litigated claims; manage the performance and results of supervisors and individual claims handling teams, including the respective Senior Consultants and Consultants. The manager will oversee and manage expenditures for all litigated and higher value non‑litigated attorney‑represented general liability and fleet claims; and manage and improve all work processes in these areas. The responsibilities listed on this position analysis are not intended to be all‑inclusive and additional responsibilities may be assigned as needed.As the General Liability Litigated Claims Manager, you will:

• Manage a team of litigated supervisors, managing the day‑to‑day operations and financial performance for attorney‑represented claims (litigated and some higher value non‑litigated).
• Evaluate and approve attorney represented claim and litigated case settlements above the litigated claims supervisors’ level of authority.
• Ensure reserving process is completed timely and accurately to reserve files according to probable outcome.
• Develop, implement, and maintain standardized claims handling protocols, quality assurance criteria, and KPIs which reflect associate and unit performance and monitoring performance against established criteria and KPIs.
• Ensure the General Liability Litigated unit is aligned with the corporate strategy.
• Attend mediations or trials on an intermittent basis to monitor and analyze the performance and effectiveness of associates and outside counsel.

Department

Legal & Risk Management

Job Category

Legal & Public Affairs

Description

Publix Super Markets tops the list of privately‑owned supermarkets in the U.S. We are privately‑owned, hold no long‑term debt, and continue to grow year after year. Publix and our associates excel in community involvement, volunteerism, and environmental sustainability. Our collective commitment to diversity has contributed to our success in being a great place to work and shop. It’s satisfying to work for — and be an owner in — a Fortune 100 company that is widely recognized as a leader in the supermarket industry.The General Liability Litigated Claims department is comprised of a team of General Liability Supervisors, Senior Consultants, Consultants and Litigated Claims Clerical Support who handle attorney‑represented litigated and non‑litigated claims. The General Liability Litigated Claims Manager will manage, lead, assess, and improve the general liability and fleet claim processes for litigated and higher exposure non‑litigated claims; manage the performance and results of supervisors and individual claims handling teams, including the respective Senior Consultants and Consultants. The manager will oversee and manage expenditures for all litigated and higher value non‑litigated attorney‑represented general liability and fleet claims; and manage and improve all work processes in these areas. The responsibilities listed on this position analysis are not intended to be all‑inclusive and additional responsibilities may be assigned as needed.As the General Liability Litigated Claims Manager, you will:

• Manage a team of litigated supervisors, managing the day‑to‑day operations and financial performance for attorney‑represented claims (litigated and some higher value non‑litigated).
• Evaluate and approve attorney represented claim and litigated case settlements above the litigated claims supervisors’ level of authority.
• Ensure reserving process is completed timely and accurately to reserve files according to probable outcome.
• Develop, implement, and maintain standardized claims handling protocols, quality assurance criteria, and KPIs which reflect associate and unit performance and monitoring performance against established criteria and KPIs.
• Ensure the General Liability Litigated unit is aligned with the corporate strategy.
• Attend mediations or trials on an intermittent basis to monitor and analyze the performance and effectiveness of associates and outside counsel.

Required Qualifications

• Bachelor’s degree in any discipline or equivalent experience
• 7 years general liability claims handling experience with 2 years of supervisory experience
• Ability to obtain Florida All Lines Adjuster License upon hire as well as reciprocal licenses for all the states that Publix operates in
• Basic Microsoft Word, Excel, and PowerPoint

Preferred Qualifications

• Bachelor’s degree in business or risk management related discipline or master’s degree in any discipline
• 10 years of general liability claims handling experience with 5 years of supervisory experience
• CCLA, SCLA, CPCU or ARM designation
• Actively holds Florida All Lines Adjuster’s License

Benefits Information

• Employee stock ownership plan that contributes Publix stock to associates each year at no cost
• An opportunity to purchase additional shares of our privately‑held stock
• 401(k) retirement savings plan
• Group health, dental and vision plans
• Paid Time Off
• Paid Parental Leave
• Short‑and long‑term disability insurance
• Tuition reimbursement
• Free hot lunches (buffet‑style) at facilities with a cafeteria
• Visit our website to see all of our benefits: Benefits - Jobs (publix.com)

Year End Bonus

As a year‑end bonus to associates, Publix issues one month’s extra pay (pro‑rated in the first year) each year if associate remains employed through issue date of the bonus check that year. This is calculated as a 13th month of pay in the Potential Annual Pay with Bonus line above.

Additional Information

Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time‑sensitive emails that could require action within 24‑48 hours.Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.For this position, Publix does not and will not file a petition or application with the USCIS or Department of State on behalf of any noncitizen for any immigration‑related benefit to work and/or to continue to work in the United States, e.g., an H‑1B or TN petition or permanent residence.