General Clerk III - 542173

TeleSolv Consulting; Providence (RI); Sur place; USD 26 000 - 37 000; Plein temps

Résumé du poste

TeleSolv Group in Providence, RI, seeks a General Clerk III to support Trusted Traveler Program applicants. This onsite role involves identity verification, appointment scheduling, and daily reporting for CBP operations. Strong emphasis on punctual interviews and professional attire.

Candidates must obtain Tier 4 Public Trust and meet background requirements. Responsibilities include greeting applicants, verifying documents, maintaining program information, performing data checks, and generating

Qualifications

• U.S. Citizen.
• Willing to go through an intense background check.
• Active Tier 4 Public Trust, or the ability to obtain and maintain one.
• High school diploma or GED from an accredited institution.
• Two years of general administrative experience with customer interface.
• Two years of experience with Microsoft Office products.

Responsabilités

• Greet and check-in applicants.
• Verify identity and required documents for transactions.
• Maintain up-to-date program information for public use.
• Notify inspection staff of information affecting applications.
• Check applicant information against government databases.
• Provide daily performance reports.

Connaissances

Customer service

Data entry

MS Office

Formation

High school diploma / GED

Outils

Microsoft Office

Description du poste

General Clerk III - 542173

Department: Federal Services

Employment Type: Full Time

Location: Providence, RI

Compensation: $22.81 / hour

Description

TeleSolv Consulting has an immediate opportunity to work with the Federal Government as a General Clerk III enabling you to have a Tier 4 Public Trust Background investigation.

This is an ONSITE position based in Providence, RI. **Please Note**

To be considered for these positions, All candidates MUST be punctual for all scheduled interviews. Arriving on time helps ensure a smooth interview process and reflects professional readiness for the role.

MUST dress in professional business casual attire.

MUST have a reliable source of transportation.

The ideal candidate will provide customer-focused administrative support for Trusted Traveler Program applicants, including identity verification, application assistance, appointment scheduling, database checks, and daily reporting.

Responsibilities:

• Greet and check-in applicants.
• Verify identity of applicant and confirm that applicant has required documents to complete transactions. Contractor staff will determine customer needs, answer general inquiries and concerns, and ensure that the check-in process is performed in a timely manner to prevent a back-up of customers awaiting assistance.
• Maintain accessible, up to date written information on program requirements, enrollment process, and other relevant material to expeditiously assist the general public and program members via phone or in person.
• Notify the Government inspection staff of any information which could adversely affect a person’s application for acceptance into the program.
• Check applicant-supplied information by accessing government databases.
• Provide performance reports.
• Compile data to provide daily performance reports reflecting all activities performed by CBP officers and Contractor staff.
• Schedule interview appointments in the Trusted Traveler Programs Internal.
• Assist the public with creating accounts and submitting online applications for initial enrollment, renewal, card replacement, vehicle enrollment and termination, updating mailing address and license plate information.
• Assist the public with membership card activation.

Requirements:

Minimum Requirements:

• U.S. Citizen.
• Willing to go through an intense background check
• Active Tier 4 Public Trust, or the ability to obtain and maintain one.
• High school diploma or a General Equivalency Diploma (GED) from an accredited institution recognized by the U.S. Department of Education.
• Two (2) years of general administrative experience with customer interface.
• Two (2) years of experience with Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio).
• Two (2) years of related undergraduate study may substitute for experience.