General Clerk III - 529013

TeleSolv Group; Los Angeles (CA); Sur place; USD 40 000 - 54 000; Plein temps

Résumé du poste

TeleSolv Group is seeking a detail-oriented General Clerk III to support the Trusted Traveler Program from our Los Angeles, CA office. The role involves identity verification, appointment scheduling, and daily reporting for a federal program requiring local presence.

Candidates must be U.S. Citizens with a high school diploma or GED, and be willing to undergo a Tier 4 Public Trust background investigation. Uniform dress code and reliable transportation are required.

Qualifications

• U.S. Citizen with ability to pass an intense background check.
• Two years of general administrative experience with customer interface.
• Active Tier 4 Public Trust, or ability to obtain and maintain one.

Responsabilités

• Greet and check-in applicants.
• Verify identity and ensure applicants have required documents for transactions.
• Maintain up-to-date information on program requirements and enrollment process.
• Notify Government inspection staff of information affecting eligibility.
• Check applicant information against government databases.
• Provide daily performance reports.
• Compile data for daily CBP officer coordination reports.
• Schedule interview appointments in the Trusted Traveler Programs Internal.
• Assist the public with creating accounts and submitting online applications.
• Assist with membership card activation.

Connaissances

Customer service

Attention to detail

Communication

Formation

High School Diploma or GED

Outils

Microsoft Office (Word, PowerPoint, Excel, Access, Outlook, Visio)

Description du poste

General Clerk III - 529013

Department: Federal Services

Employment Type: Full Time

Location: Los Angeles, CA

Compensation: $22.68 / hour

Description

TeleSolv Consulting is seeking a detail-oriented General Clerk III enabling you to have a Tier 4 Public Trust Background investigation.

This role will support the federal government and all applicants MUST be local to the Los Angeles, CA area.

Please Note. To be considered for these positions, all candidates MUST be punctual for all scheduled interviews. Arriving on time helps ensure a smooth interview process and reflects professional readiness for the role.

MUST dress in professional business casual attire. MUST have a reliable source of transportation.

The ideal candidate will provide customer-focused administrative support for Trusted Traveler Program applicants, including identity verification, application assistance, appointment scheduling, database checks, and daily reporting.

Responsibilities:

• Greet and check-in applicants.
• Verify identity of applicant and confirm that applicant has required documents to complete transactions. Contractor staff will determine customer needs, answer general inquiries and concerns, and ensure that the check-in process is performed in a timely manner to prevent a back-up of customers awaiting assistance.
• Maintain accessible, up to date written information on program requirements, enrollment process, and other relevant material to expeditiously assist the general public and program members via phone or in person.
• Notify the Government inspection staff of any information which could adversely affect a person’s application for acceptance into the program.
• Check applicant-supplied information by accessing government databases.
• Provide performance reports.
• Compile data to provide daily performance reports reflecting all activities performed by CBP officers and Contractor staff.
• Schedule interview appointments in the Trusted Traveler Programs Internal.
• Assist the public with creating accounts and submitting online applications for initial enrollment, renewal, card replacement, vehicle enrollment and termination, updating mailing address and license plate information.
• Assist the public with membership card activation.

Requirements:

Minimum Requirements:

• U.S. Citizen.
• Willing to go through an intense background check
• Active Tier 4 Public Trust, or the ability to obtain and maintain one.
• High school diploma or a General Equivalency Diploma (GED) from an accredited institution recognized by the U.S. Department of Education.
• Two (2) years of general administrative experience with customer interface.
• Two (2) years of experience with Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio).
• Two (2) years of related undergraduate study may substitute for experience.
• Able to disclose COVID-19 vaccination status and abide by contract/department’s COVID-19 guidance when accessing any facility.