General Clerk III - 384312

TeleSolv Group; Minneapolis (MN); On-site; USD 63,370,000 - 68,880,000; Full time

Job summary

TeleSolv Group in Minneapolis, MN seeks a General Clerk III to support Federal Services onsite. You will greet applicants, verify identities, assist with documentation, and prepare daily performance reports as part of a Tier 4 Public Trust process.

Responsibilities include database checks, providing information to the public, scheduling interviews, and aiding online enrollments. This is a full-time, onsite position offering steady hourly pay.

Qualifications

• U.S. Citizen required.
• Background check required (Tier 1 or higher) and ability to obtain Tier 4 Public Trust.

Responsibilities

• Greet and check in applicants and verify identity and documents.
• Assist customers, answer general inquiries, and maintain timely check-in processes.
• Maintain up-to-date information on program requirements and enrollment.
• Notify inspection staff of information impacting eligibility.
• Access government databases to verify applicant information.
• Escort applicants when necessary and provide performance reports.
• Compile daily activity data for CBP officers and contractor staff.
• Schedule appointments and assist the public with online enrollments and account creation.

Skills

Customer service

Communication

Organization

Education

HS diploma or GED

Tools

Microsoft Office

Job description

General Clerk III - 384312

Department: Federal Services

Employment Type: Full Time

Location: Minneapolis, MN

Compensation: $23.01 / hour

Description

TeleSolv Consulting has an immediate opportunity to work with the Federal Government as a General Clerk III enabling you to have a Tier 4 Public Trust Background investigation.

This is an ONSITE position based in Minneapolis, MN.

Responsibilities:

• May greet and check-in applicants.
• Verify identity of applicant and confirm that applicant has required documents to complete transactions. Contractor staff will determine customer needs, answer general inquiries and concerns, and ensure that the check-in process is performed in a timely manner to prevent a back-up of customers awaiting assistance.
• Maintain accessible, up to date written information on program requirements, enrollment process, and other relevant material to expeditiously assist the general public and program members via phone or in person.
• Notify the Government inspection staff of any information which could adversely affect a person’s application for acceptance into the program.
• Check applicant-supplied information by accessing government databases.
• May need to escort applicants to designated locations
• Provide performance reports.
• Compile data to provide daily performance reports reflecting all activities performed by CBP officers and Contractor staff.
• Schedule interview appointments in the Trusted Traveler Programs Internal.
• Assist the public with creating accounts and submitting online applications for initial enrollment, renewal, card replacement, vehicle enrollment and termination, updating mailing address and license plate information.
• Assist the public with membership card activation.

Qualifications:

• U.S. Citizen.
• Willing to go through an intense background check
• Active Tier 1 Public Trust, or the ability to obtain and maintain one.
• High school diploma or a General Equivalency Diploma (GED) from an accredited institution recognized by the U.S. Department of Education.
• Two (2) years of general administrative experience with customer interface.
• Two (2) years of experience with Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio).
• Two (2) years of related undergraduate study may substitute for experience.