General Clerk III - 479024

TeleSolv Group; Pittsburgh (Allegheny County); On-site; USD 28,000 - 34,000; Full time

Job summary

TeleSolv Group in Pittsburgh, PA is seeking a General Clerk III to support Federal Services with administrative tasks, data entry, and customer-facing duties onsite. You will verify documents, assist with applications, and generate daily reports while maintaining accurate records and ensuring timely check-ins.

The role requires a U.S. citizenship, ability to pass a Tier 4 Public Trust background check, and strong MS Office skills. Onsite work with reliable transportation is expected.

Qualifications

• High school diploma or GED from an accredited institution recognized by the U.S. Department of Education.
• Two years of general administrative experience with customer interface.
• Two years of experience with Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio).

Responsibilities

• May greet and check-in applicants.
• Verify identity of applicant and confirm required documents for transactions.
• Maintain up-to-date information on program requirements and enrollment processes.
• Notify Government inspection staff of information affecting an applicant's acceptance.
• Check applicant information by accessing government databases.
• Escort applicants to designated locations when needed.
• Provide performance reports and compile data for daily CBP officer activity.
• Schedule interview appointments in the Trusted Traveler Programs Internal.
• Assist public with creating accounts and submitting online enrollment applications.
• Assist with membership card activation.

Skills

Customer interface

Administrative support

Education

High school diploma or GED

Tools

Microsoft Office

Job description

General Clerk III - 479024

Department: Federal Services

Employment Type: Full Time

Location: Pittsburgh, PA

Compensation: $21.65 / hour

Description

TeleSolv Consulting has an immediate opportunity to work with the Federal Government as a General Clerk III enabling you to have a Tier 4 Public Trust Background investigation.

This is an ONSITE position based in Pittsburgh, PA.

Please Note

To be considered for these positions, All candidates MUST be punctual for all scheduled interviews. Arriving on time helps ensure a smooth interview process and reflects professional readiness for the role.

MUST dress in professional business casual attire.

MUST have a reliable source of transportation.

The ideal candidate will provide customer-focused administrative support for Trusted Traveler Program applicants, including identity verification, application assistance, appointment scheduling, database checks, and daily reporting.

Responsibilities:

• May greet and check-in applicants.
• Verify identity of applicant and confirm that applicant has required documents to complete transactions. Contractor staff will determine customer needs, answer general inquiries and concerns, and ensure that the check-in process is performed in a timely manner to prevent a back-up of customers awaiting assistance.
• Maintain accessible, up to date written information on program requirements, enrollment process, and other relevant material to expeditiously assist the general public and program members via phone or in person.
• Notify the Government inspection staff of any information which could adversely affect a person’s application for acceptance into the program.
• Check applicant-supplied information by accessing government databases.
• May need to escort applicants to designated locations
• Provide performance reports.
• Compile data to provide daily performance reports reflecting all activities performed by CBP officers and Contractor staff.
• Schedule interview appointments in the Trusted Traveler Programs Internal.
• Assist the public with creating accounts and submitting online applications for initial enrollment, renewal, card replacement, vehicle enrollment and termination, updating mailing address and license plate information.
• Assist the public with membership card activation.

Requirements:

• U.S. Citizen.
• Willing to go through an intense background check.
• Active Tier 4 Public Trust, or the ability to obtain and maintain one.
• High school diploma or a General Equivalency Diploma (GED) from an accredited institution recognized by the U.S. Department of Education.
• Two (2) years of general administrative experience with customer interface.
• Two (2) years of experience with Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio).
• Two (2) years of related undergraduate study may substitute for experience.