General Clerk III - 459328

TeleSolv Group; Kansas City (MO); On-site; USD 24,000 - 34,000; Full time

Job summary

TeleSolv Consulting is hiring for a General Clerk III in Kansas City, MO. This onsite position supports Federal Services with check-in, document verification, information assistance, and data reporting. Candidates must be a U.S.

citizen, pass a Tier 4 background check, and have a high school diploma or GED. Two years of administrative experience and proficiency with Microsoft Office are required. The role involves interacting with the public and government staff to maintain smooth enrollment and

Qualifications

• Two years general administrative experience with customer interface.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Willing to undergo an intense background check and obtain Tier 4 Public Trust.

Responsibilities

• Greet and check-in applicants.
• Verify identity and required documents.
• Provide information on program requirements and enrollment processes.
• Notify staff of information affecting applications.
• Access government databases to verify information.
• Escort applicants as needed and provide daily performance reports.
• Schedule interviews and assist with online enrollment and card activities.

Skills

Administrative experience

MS Office

Background check

Education

High school diploma or GED

Job description

General Clerk III - 459328

Department: Federal Services

Employment Type: Full Time

Location: Kansas City, MO

Compensation: $21.16 / hour

Description

TeleSolv Consulting has an immediate opportunity to work with the Federal Government as a General Clerk III enabling you to have a Tier 4 Public Trust Background investigation.

This is an ONSITE position based in Kansas City, MO.

Responsibilities:

• May greet and check-in applicants.
• Verify identity of applicant and confirm that applicant has required documents to complete transactions. Contractor staff will determine customer needs, answer general inquiries and concerns, and ensure that the check-in process is performed in a timely manner to prevent a back-up of customers awaiting assistance.
• Maintain accessible, up to date written information on program requirements, enrollment process, and other relevant material to expeditiously assist the general public and program members via phone or in person.
• Notify the Government inspection staff of any information which could adversely affect a person’s application for acceptance into the program.
• Check applicant-supplied information by accessing government databases.
• May need to escort applicants to designated locations
• Provide performance reports.
• Compile data to provide daily performance reports reflecting all activities performed by CBP officers and Contractor staff.
• Schedule interview appointments in the Trusted Traveler Programs Internal.
• Assist the public with creating accounts and submitting online applications for initial enrollment, renewal, card replacement, vehicle enrollment and termination, updating mailing address and license plate information.
• Assist the public with membership card activation.

Qualifications:

Minimum Requirements:

• U.S. Citizen.
• Willing to go through an intense background check
• Active Tier 4 Public Trust, or the ability to obtain and maintain one.
• High school diploma or a General Equivalency Diploma (GED) from an accredited institution recognized by the U.S. Department of Education.
• Two (2) years of general administrative experience with customer interface.
• Two (2) years of experience with Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio).
• Two (2) years of related undergraduate study may substitute for experience.