GenAI Field Solutions Architect

ServiceNow; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

ServiceNow is seeking a GenAI/ML leader to partner directly with strategic customers in the field, uncover critical problems, and frame high-impact GenAI use cases that unlock business value.

You will design and build end-to-end GenAI/ML systems—RAG pipelines, agentic workflows, evaluation, and guardrails—and own the full stack from backend services to LLM pipelines and front-end integrations, iterating quickly with real users to harden pilots into reliable services.

Job description

ServiceNow is seeking a GenAI/ML leader to partner directly with strategic customers in the field, uncover critical problems, and frame high-impact GenAI use cases that unlock business value.

You will design and build end-to-end GenAI/ML systems—RAG pipelines, agentic workflows, evaluation, and guardrails—and own the full stack from backend services to LLM pipelines and front-end integrations, iterating quickly with real users to harden pilots into reliable services.