AI/ML Engineer

MACHINE LEARNING TECHNOLOGIES LLC; Chicago (IL); On-site; USD 79,000 - 106,000; Full time

Job summary

MACHINE LEARNING TECHNOLOGIES LLC in Chicago, IL is seeking an AI/ML Engineer with strong Gen AI and ServiceNow expertise to design, build, and deploy AI-powered solutions that enhance automation, decision-making, and user experience across the ServiceNow platform.

The candidate will blend Generative AI, LLMs, and ServiceNow workflows to deliver intelligent enterprise solutions, collaborating with product and business teams to maximize impact.

Responsibilities

• Develop scalable and maintainable applications and workflows within the ServiceNow platform.
• Align solutions with GTM use cases such as sales enablement, lead management, and partner operations.
• Leverage AIA Studio to orchestrate AI workflows.
• Integrate machine learning models and streamline decision-making in GTM processes.
• Design AI-powered systems that use LLMs, Agentic AI, and semantic retrieval.
• Build and maintain RAG pipelines enriched with Knowledge Graphs.

Job description

Job Details

• Job ID: J53787
• Job Title: AI/ML Engineer
• Location: Chicago, IL
• Duration: 12 Months + Extension
• Bill Rate: $67/hour
• Job Type: W-2, 1099, C2C
• Client: To Be Discussed Later
• Work Authorization: US Citizen, H-1B, OPT-EAD, GC-EAD

Job Description

We are looking for a Gen AI Engineer with strong ServiceNow expertise to design, build, and deploy AI-powered solutions that enhance automation, decision-making, and user experience across the ServiceNow platform. The ideal candidate will blend Generative AI, LLMs, and ServiceNow workflows to deliver intelligent enterprise solutions.

Key Responsibilities

ServiceNow Engineering

• Develop scalable and maintainable applications and workflows within the ServiceNow platform.
• Align solutions with GTM use cases such as sales enablement, lead management, and partner operations.

AIA Studio Development

• Leverage AIA Studio to orchestrate AI workflows.
• Integrate machine learning models and streamline decision-making in GTM processes.

AI System Design

• Design AI-powered systems that use LLMs, Agentic AI, and semantic retrieval.
• Deliver contextual insights and automation.

RAG + KG Solutions

• Build and maintain RAG pipelines enriched with Knowledge Graphs.
• Surface relevant, real-time data to sales teams to help close deals.

Agentic Workflows

• Implement AI agents capable of task planning and execution.
• Support use cases such as lead routing, customer scoring, and higher deal velocity.

Cross-functional Collaboration

• Work closely with Product and Business Operations to identify opportunities.
• Design solutions and deliver measurable impact.

Equal Opportunity Employer

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.