GenAI Engagement & Growth Leader

Scale AI; New York, San Francisco (NY, CA); On-site; USD 224,800 - 281,000; Full time

Benefits offered by this job

Health, dental and vision coverage

Retirement benefits

Learning and development stipend

Generous PTO

Commuter stipend

Job summary

Scale AI seeks a Head of Engagement Management to own account management and growth strategy for its GenAI customers, coordinating across GTM, ML, finance, and Delivery Operations to craft sustainable growth plans.

You will lead a team of Engagement Managers, drive retention and expansion, translate research needs into human data programs, and partner with cross-functional teams to deliver exceptional customer outcomes.

Qualifications

• 6+ years in a technical product/program management, customer success, and/or consulting role with customer ownership.
• Demonstrated ownership of account growth and expanding existing accounts.
• 2+ years managing a team with hiring and development experience.

Responsibilities

• Lead and develop a team of Engagement Managers for Scale's GenAI lab accounts.
• Own account growth strategy with retention, expansion, and revenue targets.
• Build deep relationships with researchers and operations leaders across the project lifecycle.
• Identify and develop new demand generation opportunities with GTM and cross-functional teams.
• Coordinate GTM activities and ensure cross-functional alignment and throughput.
• Translate ambiguous research needs into defined human-data programs.
• Develop processes and best practices to evolve the Engagement Management function.

Skills

Account growth ownership

Team leadership

Technical foundation

AI/ML familiarity

Client-facing

Education

STEM degree

Job description

Scale AI seeks a Head of Engagement Management to own account management and growth strategy for its GenAI customers, coordinating across GTM, ML, finance, and Delivery Operations to craft sustainable growth plans.

You will lead a team of Engagement Managers, drive retention and expansion, translate research needs into human data programs, and partner with cross-functional teams to deliver exceptional customer outcomes.