Strategic GenAI Engagement Manager

United States Digital Space LLC; New York, San Francisco (NY, CA); On-site; USD 161,000 - 201,000; Full time

Benefits offered by this job

Equity grants

Health, dental, vision coverage

Retirement benefits

Learning stipend

Generous PTO

Job summary

Scale is seeking an Engagement Manager on our Generative AI team in New York. You’ll be the face of Scale to leading AI labs, translating researchers’ needs into human-data programs and guiding delivery with cross-functional partners.

You’ll own end-to-end relationships, advocate for customer success, and drive repeat work through precise, trustworthy follow-through. Strong communication and project-management experience are essential for success in a fast-growth environment.

Qualifications

• 3+ years of work experience in consulting, technical program management, or project management.
• 2+ years in B2B client-facing roles.
• Experience in a high-growth environment, cross-functional collaboration, and wearing multiple hats.
• A technical background (CS/Engineering/Economics/Mathematics or related STEM field).
• Ability to discuss ML training lifecycle use cases meaningfully with technical customers or learn quickly.

Responsibilities

• Own end-to-end account management for assigned frontier-lab customers, from opportunity scoping through project kickoff to completion.
• Translate customer requirements into well-defined human-data programs run by Scale's internal delivery operations teams.
• Manage customer communications, action items, and follow-ups across multiple concurrent projects with strong attention to detail.
• Act as a consultative thought partner to Scale's customers, shaping their needs into clear, deliverable project outcomes.
• Monitor delivery against customer throughput and quality standards, proactively flagging risks and escalating blockers with proposed solutions.
• Partner cross-functionally with operations, engineering, and planning teams to improve delivery efficiency and drive better customer outcomes.

Skills

Client-facing experience

Cross-functional collaboration

Technical background in STEM

Education

Bachelor's degree in CS/Engineering/Math

Job description

Scale is seeking an Engagement Manager on our Generative AI team in New York. You’ll be the face of Scale to leading AI labs, translating researchers’ needs into human-data programs and guiding delivery with cross-functional partners.

You’ll own end-to-end relationships, advocate for customer success, and drive repeat work through precise, trustworthy follow-through. Strong communication and project-management experience are essential for success in a fast-growth environment.